Salary
-
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
Feb 25, 2025 - Manifold AI is hiring a remote Senior Customer Support Engineer. 📍Location: USA.
As the amount of biomedical data types and scale continues to grow, old ways of working with data hold back the pace of progress — fragmented data, overwhelming omics, complex manual work, analysis backlogs, friction in secure collaboration, and barriers to distributing workflows. We had a conviction about how to move us closer to a future of precision medicine by making it ten times faster and one-tenth the cost to generate knowledge, develop better treatments, and improve patient outcomes.
And so Manifold began its journey. We are a health research infrastructure company that enables researchers to focus on the high-impact research that matters most, by taking care of all the other stuff that gets in the way.
We are seeking an experienced Senior Customer Support Engineer to contribute to Manifold’s fast-growing team and fast-growing customer base. Your role is essential in delivering exceptional service and ensuring a positive experience with our product for some of the largest and most impactful organizations in the healthcare industry. You will be the point of contact for our customers, provide timely answers to their questions, resolve technical challenges, and complete engineering tasks.
The ideal candidate will be adept at maintaining focus and professionalism while navigating escalated or demanding customers, will be able to balance competing priorities, and will become a configuration expert on Manifold’s product suite. You will be a key part of Manifold’s Customer Delivery team, while working collaboratively with cross-functional teams to drive customer satisfaction. You will play a large part in scaling and evolving our support processes and tools to meet our ambitious growth and our future customer needs.
🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Salary
-
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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