Salary
💸 Salary dependen..
|
Remote
Location
Americas
|
Job Type
Full-time
|
Posted
4wks ago
|
Mar 28, 2024 - Discourse is hiring a remote Onboarding Manager - Customer Success. 💸 Salary: Salary dependent on location and experience. 📍Location: Americas.
Salary dependent on location and experience. Happy to provide a number up front based on resume.
When we sign an Enterprise hosting deal we enter into a partnership arrangement with the customer. Each deal is unique, offering different types (and degrees) of professional services (theming, custom plugin creation, mobile app development, etc). Between the signing and launch dates there are a number of different threads to be pulled together to ensure that the deadlines are met and the customer’s expectations are managed. Your job is to coordinate with the appropriate people to manage all those moving parts during the onboarding and implementation stage.
We're looking for applicants in UTC -3 to UTC -7 timezones. Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy)
Your responsibilities will include:
Every customer is different but as the primary point of contact for the customer, you can expect to spend your time carrying out some or all of the following tasks:
We’re looking for someone who:
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
About our Pay & Benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package, which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected].
Discourse is a global company with a product that is 100% open source. Our team is 94 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
Read more →👋 | Please mention that you come from Remotive when applying for this job. |
Be aware of the location restriction for this remote position: Americas | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Salary
💸 Salary dependen..
|
Remote
Location
Americas
|
Job Type
Full-time
|
Posted
4wks ago
|
👋 | Please mention that you come from Remotive when applying for this job. |
Be aware of the location restriction for this remote position: Americas | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️