Salary
|
Remote
Location
UK
|
Job Type
Full-time
|
Posted
3wks ago
|
Sep 16, 2024 - Samsara is hiring a remote Manager, Technical Support Engineering. đ¸ Salary: competitive total compensation package. đLocation: UK.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations⢠Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing â and we are excited to help digitally transform their operations at scale.
Working at Samsara means youâll help define the future of physical operations and be on a team thatâs shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, youâll have the autonomy and support to make an impact as we build for the long term.
About the role:
You will be responsible for managing a Tier 2 Technical Support team which is made up of highly skilled and professional Technical Support Engineers delivering direct customer support and assisting Tier 1 support teams. You will be responsible for directly monitoring, reporting, and driving improvements in team-level metrics and KPIâs, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will also be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.
This is a remote position open to candidates residing in the United Kingdom. This position requires working hours in GMT timezone with some overlap with US hours for coordination and meetings. Relocation assistance will not be provided for this role.
You should apply if:
Minimum requirements for the role:
An ideal candidate also has:
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
AccommodationsÂ
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible WorkingÂ
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individualâs ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in â@samsara.comâ or â@us-greenhouse-mail.ioâ. For more information regarding fraudulent employment offers, please visit our blog post here.
Unlock 33,450 additional remote jobs, advanced search & email notifications
Nomad Insurance By SafetyWing
Global travel medical coverage for remote workers and nomads
Be aware of the location restriction for this remote position: UK | |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
Salary
|
Remote
Location
UK
|
Job Type
Full-time
|
Posted
3wks ago
|
Be aware of the location restriction for this remote position: UK | |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
Weâre not like the other sites. Come see why!