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Manager, Professional Services @Attentive
Customer Service
Salary
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 4d ago
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[Hiring] Manager, Professional Services @Attentive

Oct 25, 2024 - Attentive is hiring a remote Manager, Professional Services. 💸 Salary: $110,000 - $140,000 annually + bonus/commission. 📍Location: USA.

Who we are
Our global Customer Success organization is responsible for the customer engagement strategies that drive ongoing customer value within the  company’s rapidly growing customer base. The Manager, Professional Services will report to the Director, Professional Services, and directly lead a team of individual contributors.  You will support your team of PS Specialists in their day to day as they work with our customers to help them meet their own marketing goals by driving adoption within the Attentive platform. You will help us refine our processes, uncover data, and partner cross-functionally to build strategies that continuously deliver value to our customers and our business.


Why Attentive needs you
  • Coach the team toward maximum efficiency and scalability, while focusing on customer outcomes and satisfaction
  • Act as a primary point of escalation while focusing on improvements to services delivery
  • Manage resource allocation and project assignments collaboratively with CS Managers
  • Identify opportunities for better cross functional alignment with partners such as sales, marketing, and the partnerships teams
  • Hire, develop, and grow the top talent of the globally distributed Professional Services team, while fostering a culture of customer-centricity and innovation
  • Monitor business metrics and delivery of projects that drive key business outcomes for customers, continuously evaluating performance for improvement


    • About you
  • 1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaS as a manager, team lead, or senior-level IC
  • Proven experience in managing changing initiatives through process improvement, team coaching, or systems implementation
  • Experience scoping solutions and delivering on customer outcomes
  • Strategic thinker with a strong understanding of email/messaging or marketing technologies
  • Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem. 
  • Analytical and data driven decision maker, with knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
  • Customer focused mindset with a passion for delivering value driven outcomes to the customer
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

    • You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

    For US based applicants:
    - The US base salary range for this full-time position is $110,000 - $140,000 annually + bonus/commission + equity + benefits
    - Our salary ranges are determined by role, level and location

    #LI-LB1
    About The Company
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    🇺🇸 Be aware of the location restriction for this remote position: USA Only
    ‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
    🙈  Does this job need an edit?
    Back to Remote jobs  >   Customer Service
    Manager, Professional Services @Attentive
    Customer Service
    Salary
    Remote Location
    🇺🇸 USA Only
    Job Type Full-time
    Posted 4d ago
    🙈  Does this job need an edit?
    Apply for this position Unlock 33,458 Remote Jobs
    ️
    🇺🇸 Be aware of the location restriction for this remote position: USA Only
    ‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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