Licensed Claims Team Lead @Cover Genius

Customer Service

Salary	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted YDay

🙈 Does this job need an edit?

[Hiring] Licensed Claims Team Lead @Cover Genius

Dec 10, 2024 - Cover Genius is hiring a remote Licensed Claims Team Lead. 💸 Salary: $49,000 - $77,000 base salary plus equity and bonuses. 📍Location: USA.

The Company

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

As a Claims Team Lead on our Customer Team, you will own the well-functioning of the claims team, ensuring claims are handled efficiently while providing an excellent customer experience.

To drive success in this role, you will have strong leadership and great analytical skills. With a bachelor's degree, you will have relevant claims experience guiding, mentoring and managing teams, ideally in fast-growing environments. As the Claims Team Lead, you will lead the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform. Regular collaboration with the leadership team, the Process Engineers, as well as with the Support, Content, and Complaints teams, will be key in ensuring that agreed SLAs and NPS are achieved.

Key Responsibilities

Own the end-to-end resolution, of all claims with your vertical ensuring the best experience possible for our Customers

Own the day-to-day escalated claims by the team, but also by customers and partners.

Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources

Create agreed objectives and a performance development plan for each team member

Lead the identification and implementation of new processes and improvements.

Build ongoing daily support to claims assessors on claim assessment and other activities

Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports

Identify cross-operational opportunities for Claims process improvements, loss prevention programs and internal training

Build a great team by assisting with the screening and hiring of staff

Skills and Experience

+2 years experience in Insurance Claims management

Strong leadership and team mentoring experience.

Fluency in English (verbal & written). Any other European language will be highly regardedEnhancing systems and processes and feedback loopsExperience fostering and developing key relationships with both external and internal stakeholders.

Experience producing reports and present quarterly results

Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

Proficiencies and Attributes

Ability to build, engage and develop the team

Problem-solving, advocating for customer solutions

Driven, energetic and a “good enough is not enough” mentality.

Ability to work under pressure and adapt quickly to a start-up pace environment and culture

Excellent skills for communicating and relating with both staff members and clientsExcellent attention to detail.

Have the ability to make decisions that are going to be in the best interest of the company

Must be ready and willing to step in when staffing is insufficient to keep the operations running

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Salary Range

The base salary range for this role is between $49,000 and $77,000. The total compensation package also includes equity, and the opportunity for additional earnings through our annual bonus or variable commission plans.

We believe in transparency, and this salary range bracket is designed to provide a clear understanding of the potential earnings associated with this role. Your skills and contributions are highly valued, and we look forward to welcoming you to our team.

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

About The Company

Cover Genius

Similar Remote Jobs

Customer Support Specialist • Clipboardhealth Clipboardhealth

Customer Service $12k - $50k, de.. Worldwide

4wks ago
Apply See more >
Customer Support Specialist (LATAM) • Loop Support Loop Support

Customer Service LATAM

4wks ago
Apply See more >
Technical Support Operator • KnownHost KnownHost

Customer Service $14 - $20 /hour Worldwide

New
Apply See more >

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 33,847 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters. Try for free - no card required.

Try for Free

Before You Apply

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

🙈 Does this job need an edit?

Back to Remote jobs > Customer Service

Licensed Claims Team Lead @Cover Genius

Customer Service

Salary	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted YDay

🙈 Does this job need an edit?

Apply for this position Unlock 33,847 Remote Jobs

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 33,847 Remote Jobs