Customer Support Specialist @Bitfinex
Customer Service
Salary -
Remote Location
remote in Mexico Mexico
Job Type Full-time
Posted 2wks ago
🙈  Does this job need an edit?

[Hiring] Customer Support Specialist @Bitfinex

Sep 30, 2024 - Bitfinex is hiring a remote Customer Support Specialist. 📍Location: Mexico.

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions


  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

  • Experience and a deep interest in working with Finance, Mathematics or Statistics

  • Good understanding of trading and derivatives markets

  • Strong analytical ability

  • Experience in customer relations, ability to handle requests and inquiries is essential

  • Excellent communication skills in English

  • Passionate about cryptocurrency and blockchain world

  • Detail-oriented

  • Security and privacy focus

  • Familiar with Office Suites (especially Excel)

About The Company
Before You Apply
remote Be aware of the location restriction for this remote position: Mexico
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Support Specialist @Bitfinex
Customer Service
Salary -
Remote Location
remote in Mexico Mexico
Job Type Full-time
Posted 2wks ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,665 Remote Jobs
remote Be aware of the location restriction for this remote position: Mexico
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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