Salary
|
Remote
Location
๐บ๐ธ
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
Sep 11, 2024 - Creatunity LLC is hiring a remote Customer Support Specialist. ๐ธ Salary: quarterly and monthly performance bonus, health insurance reimbursement. ๐Location: USA.
๐ Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.
๐ Responding to inquiries and complaints from customers via voice calls and/or chat
๐ค Providing prompt, courteous, and professional service to all clients
๐ ๏ธ Troubleshooting technical issues and escalating complex problems to the appropriate department
๐๏ธ Maintaining accurate records of all client interactions and transactions
๐ค Collaborating with the customer support team to ensure timely and efficient issue resolution
๐ก Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
๐ Native Speaker level proficiency in Filipino and English
๐ Bachelor's degree in a related field (e.g. business, marketing, communication)
๐ 2+ years of experience in a customer support role
๐ Excellent communication skills, both written and verbal
โก Ability to work under pressure in a fast-paced environment
๐ Strong problem-solving skills and attention to detail
๐ป Experience using customer support software (e.g. Gorgias, etc.)
Benefits
๐ Independent Contractor Agreement
๐ฐ Quarterly Performance Bonus
๐ธ Monthly Performance Bonus
๐ฅ Health Insurance Reimbursement
๐ป WFH Upgrade Allowance
๐ด 15 Days Paid Time-Off
๐ 6 Company-Wide Holidays
๐ 6 Country Holidays
๐ก 100% Fully Remote
โฐ 9 AM - 5 PM CST
Unlock 33,627 additional remote jobs, advanced search & email notifications
Nomad Insurance By SafetyWing
Global travel medical coverage for remote workers and nomads
๐บ๐ธ | Be aware of the location restriction for this remote position: USA Only |
โผ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ๏ธ
Salary
|
Remote
Location
๐บ๐ธ
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
๐บ๐ธ | Be aware of the location restriction for this remote position: USA Only |
โผ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ๏ธ
Weโre not like the other sites. Come see why!