Customer Support Specialist @Creatunity LLC
Customer Service
Salary
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type Full-time
Posted 1mth ago
๐Ÿ™ˆ  Does this job need an edit?

[Hiring] Customer Support Specialist @Creatunity LLC

Sep 11, 2024 - Creatunity LLC is hiring a remote Customer Support Specialist. ๐Ÿ’ธ Salary: quarterly and monthly performance bonus, health insurance reimbursement. ๐Ÿ“Location: USA.

๐Ÿš€ Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

๐Ÿ“ž Responding to inquiries and complaints from customers via voice calls and/or chat
๐Ÿค Providing prompt, courteous, and professional service to all clients
๐Ÿ› ๏ธ Troubleshooting technical issues and escalating complex problems to the appropriate department
๐Ÿ—ƒ๏ธ Maintaining accurate records of all client interactions and transactions
๐Ÿค Collaborating with the customer support team to ensure timely and efficient issue resolution
๐Ÿ’ก Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

๐ŸŒ Native Speaker level proficiency in Filipino and English

๐ŸŽ“ Bachelor's degree in a related field (e.g. business, marketing, communication)

๐Ÿ“… 2+ years of experience in a customer support role

๐Ÿ“ Excellent communication skills, both written and verbal

โšก Ability to work under pressure in a fast-paced environment

๐Ÿ” Strong problem-solving skills and attention to detail

๐Ÿ’ป Experience using customer support software (e.g. Gorgias, etc.)

Benefits

๐Ÿ“„ Independent Contractor Agreement

๐Ÿ’ฐ Quarterly Performance Bonus

๐Ÿ’ธ Monthly Performance Bonus

๐Ÿฅ Health Insurance Reimbursement

๐Ÿ’ป WFH Upgrade Allowance

๐ŸŒด 15 Days Paid Time-Off

๐ŸŽ‰ 6 Company-Wide Holidays

๐ŸŒ 6 Country Holidays

๐Ÿก 100% Fully Remote

โฐ 9 AM - 5 PM CST

Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
๐Ÿ™ˆ  Does this job need an edit?
Customer Support Specialist @Creatunity LLC
Customer Service
Salary
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type Full-time
Posted 1mth ago
๐Ÿ™ˆ  Does this job need an edit?
Apply for this position Unlock 33,627 Remote Jobs
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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