[Hiring] Customer Success Manager @EngageRocket

Drive meaningful change in workplaces through data-driven insights: At EngageRocket, we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM) with strong project management experience who is eager to learn, grow, and make a lasting impact.

If you’re passionate about driving better employee experiences, advising organisations on workplace transformation, and developing strategic client and stakeholder management skills, this could be your dream job.

At EngageRocket, you’ll learn:

1. How to turn data into powerful insights that drive change.
2. The art of sales and negotiation to influence decisions.
3. How to be an exceptional client and relationship manager, working with HR leaders and senior executives.
4. How to thrive in an environment of openness, transparency, and continuous growth.

If you’re teachable, excited to take ownership of your learning journey, and want to work in a high-growth, high-impact role—this might be the perfect place for you.

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As a Customer Success Manager, you will be the strategic partner for our customers, ensuring they maximise the value of EngageRocket’s platform to achieve their employee experience goals. You will lead customer engagements, manage end-to-end projects, and collaborate cross-functionally with our Product, Sales, and People Science teams to ensure success.

Your Responsibilities:

1. Customer Success Strategy & Execution
   • Own the customer journey – Guide customers from onboarding to renewal, ensuring a seamless experience and long-term success.
   • Drive adoption & success – Help customers turn insights into action, aligning EngageRocket with their strategic goals.
   • Build strong relationships – Act as a trusted advisor to HR leaders and senior executives, positioning EngageRocket as a critical tool in their employee experience strategy.
   • Develop customer health insights – Identify usage trends, anticipate risks, and proactively drive retention and expansion.
   • Manage renewals & expansion – Partner with the Sales team to identify and execute upsell and cross-sell opportunities.
      
2. Project Management & Customer Enablement
   • Manage customer projects end-to-end – Oversee large-scale survey implementations and multi-rater reviews, ensuring seamless execution.
   • Streamline and improve processes – Develop and refine customer success playbooks, frameworks, and best practices.
   • Engage cross-functional stakeholders – Work with Product, People Science, and Engineering to align customer needs with product enhancements.
      
3. Product & Analytics Expertise
   • Leverage data for insights – Use analytics to guide customer decisions and measure success.
   • Champion product adoption – Gather and translate customer feedback into actionable recommendations for the Product team.
   • Create training & enablement resources – Build materials that help customers self-serve and become product champions.

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• Must be based in Singapore.
• 3+ years of experience in a B2B customer-facing role, ideally in SaaS, HR tech, or consulting.
• 1+ years of project management experience, with a track record of managing multiple customer projects from start to finish.
• Teachable & growth-oriented – You don’t need to know everything on day one, but you must be eager to learn, take feedback well, and actively develop your skills.
• Strategic thinking & problem-solving – You can analyse customer needs, think critically, and develop tailored solutions that drive real impact.
• Excellent communication & stakeholder management – You can engage HR leaders, senior executives, and cross-functional teams, translating data into actionable insights.
• Data-driven mindset – You’re comfortable leveraging analytics to guide customer recommendations and measure success.
• Collaboration & adaptability – You thrive in an open, fast-paced environment where ideas are challenged, feedback is constant, and growth never stops.

Bonus: If you have experience in HR analytics, organisational psychology, or change management, great! But if not—and you’re eager to learn—we’ve got you covered.

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1. A high-growth environment where you’ll work on meaningful, impactful projects that transform workplaces.
2. Autonomy and ownership, with the opportunity to shape the future of customer success at EngageRocket.
3. Exposure to HR leaders and industry experts across Asia-Pacific, gaining valuable insights and connections.
4. A supportive and collaborative team, with leadership invested in your success.
5. Flexible work arrangements, with the option to work remotely most of the week. We typically come in on Fridays for culture-building, social connection, and collaboration.
6. An unbeatable culture where openness, transparency, and continuous learning drive everything we do. You’ll be part of a tight-knit, high-performing team that challenges, supports, and celebrates each other.

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Reporting to: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.