Customer Success Manager @Dlocal

Salary -	Remote Location Mexico
Job Type Full-time	Posted 5d ago

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[Hiring] Customer Success Manager @Dlocal

Sep 14, 2024 - Dlocal is hiring a remote Customer Success Manager. 📍Location: Mexico.

Why you should join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers.

What will I be doing?

Working with both our internal teams as well as clients.

Provide “voice of customer feedback” to internal DLOCAL teams.

Develop effective long-term key customer relationships.

Collaborate with customers to better understand their goals and ambitions.

Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.

Develop Customer Success methodologies and own team initiatives that improve productivity.

Interact and work together with the different areas of the company.

What skills do I need?

Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

Fluent in written and verbal English.

Customer Success experience (B2B preferred).

Advanced Excel Skills.

Experience in payments - Huge advantage.

Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

Ability to travel.

Team spirit and proactive behavior.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

About The Company

Dlocal

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Before You Apply

️

	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Back to Remote jobs > Customer Service

Customer Success Manager @Dlocal

Customer Service

Salary -	Remote Location Mexico
Job Type Full-time	Posted 5d ago

🙈 Does this job need an edit?

Apply for this position Unlock 33,616 Remote Jobs

️

	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 33,616 Remote Jobs