Oct 23, 2023 - Lms365 is hiring a remote Customer Success Manager. 📍Location: USA.
Customer Success Manager, Weekly10 Platform – United States (ET or CT) Virtual
Who are we?
We’re LMS365, the leading AI-powered learning platform integrated with Microsoft 365 and Teams. We recently acquired Weekly10, a dynamic performance and engagement management platform, to reimagine human success. Combining both platforms, we offer a game changing solution to our customers by developing more engaged and successful employees.
As a company, we are a talented group of individuals with a big mission: to transform the way we work to achieve greater human success.
What’s it like to work with LMS365?
We’re a global organization where people are driven by passion and curiosity. Our team has also commented that working with us is satisfying, dynamic, collaborative, innovative, and always supported by continuous learning.
We have a very strong intercultural foundation for our global team, which requires thoughtful collaboration and intentional teamwork. We’re dedicated to creating and upholding an inclusive workplace where all employees feel valued and supported. Our team members are passionate about their work and are driven to achieve goals, both personally and professionally. And though we believe in working hard, we also believe in having fun and enjoying ourselves while we empower human success across the world.
Intrigued to learn more? Check out more About us.
Tell me about the role
As a Customer Success Manager at LMS365, you will have a vital role as a trusted advisor to our North American customers. Your role will be to understand performance and engagement use-cases and guide customers in their journey with our Weekly10 product, to make them successful with their solution and the use of our core platforms. Work is virtual but fast paced and highly collaborative with our cross-functional, global teams.
A day in the life of a Customer Success Manager.
You begin your day by grabbing a cup of your preferred morning beverage and preparing for your 2 to 3 scheduled customer calls. These calls will happen through the Microsoft Teams platform, which means no travel days are required (yay!). On these calls, you help our customers onboard the system and guide them through the platform, answering any questions along the way.
In between calls, you check the Customer Relationship Management platform held in Dynamics 365 (what we call the CRM) to proactively assess any users who might require additional support to succeed in their usage of our learning management software. You might also use this time to follow up on subscription renewals coming up in the next months.
After lunch, you have a meeting with a Business Manager to go over customer licenses that are reaching their user limit and brainstorm how you can work together to upsell the customer on a subscription with larger user allowances.
You end your day by sending follow-up emails via Microsoft Outlook to the customers you had calls with during the day, providing them with assistive materials and helpful resources.
Tell me about the benefits available.
As a team member at LMS365, you can enjoy:
Where is the job based?
This position is based in the United States, preferably in the Eastern or Central time zones. Work is virtual but fast paced and highly collaborative with our cross-functional, global teams. Coordination with our team in Europe is common.
What skills or experience are we looking for?
Many, but this specific role would be a great fit if you have:
What type of person succeeds in this role?
We’ve surveyed our current and past Customer Success Managers and some common traits that they share are:
Anything else I should know?
Yes. That we don’t expect you to be a “perfect match” based on the role description. What does that mean? It means that we celebrate the unique knowledge you can offer that might not be mentioned in this job post. We appreciate diversity in all forms, and that includes the backgrounds and past experiences of our team members. So, if you don’t work with every system we mentioned or you aren’t an expert in every skill we listed, we still encourage you to apply. Because a growth mindset and an openness to learn are the most important to us.
Alright. I’m intrigued. What are the next steps?
We’re excited that you’re interested in working with us in the Customer Success Manager position. We’ve tried to make the application process as streamlined and painless as possible. Below, you can have a peek at our hiring process, so you know what to expect.
*Note: For all positions, references will be required to validate your application.
We look forward to learning more about you and (hopefully) welcoming you onto the team soon!
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|🇺🇸||Be aware of the location restriction for this remote position: USA Only|
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