Customer Success Associate @RocketDocs
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 1wk ago
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[Hiring] Customer Success Associate @RocketDocs

Sep 28, 2024 - RocketDocs is hiring a remote Customer Success Associate. 📍Location: USA.

At RocketDocs, we are dedicated to providing a positive customer experience and promoting platform adoption. In order to continue to develop deep, lasting partnerships with our customers, we are seeking a customer success associate to assist with project management, communications, and relationship management. The ideal candidate will be tech savvy, have excellent time management skills, and have experience with balancing multiple projects at any given time.


Objectives:

  • Provide excellent customer service
  • Provide timely, accurate, and thorough support for customers during and after onboarding and migration
  • Manage and grow library of self-service help resources

Key Responsibilities:

  • Provide technical and product support by responding to customer questions directly and highlighting appropriate self-service and training resources
  • Develop support portal articles and video walkthroughs for frequently asked questions and support issues
  • Complete detail-oriented, deadline-driven projects accurately and efficiently
  • Work with a variety of customers and cross-functional internal teams to help ensure customers have the resources they need to be successful
  • Develop a deep understanding of the RocketDocs software platform and integrations

Qualifications:

  • Customer-oriented
  • Excellent communication skills
  • Two or more years of proven success in a project management or customer support role, sales support experience is a plus
  • Proficiency with Microsoft Office, including specialty knowledge of Word styles
  • Ability to balance responsibilities while managing multiple projects
  • Knowledge of Salesforce and an aptitude for learning new applications, working knowledge of Churn Zero, Jira, and Confluence is a plus
  • Understanding of the RFP response process

EEO Statement: RocketDocs is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Success Associate @RocketDocs
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 1wk ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,535 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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