[Hiring] Customer Success and Service Agent @Inyova

Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for “invest in your values”, and we’re on a mission to make millions of people impact investors.

As part of our Customer Success team, you will work side-by-side with about 3-5 colleagues to support our impact investors. You will answer all impact investing-related questions and get people excited about making a change by responsibly investing with Inyova. As a Customer Service and Success Agent, you will work on a broad range of topics in the Customer Success team:

• You will make our customers the hero. Only with millions of impact investors can we make a change, which is why our customers are the real heroes. Understand their deepest desires, what personal problems they solve by using Inyova and how we can support them in their mission to become successful. 
• Helping customers with your expertise: You will be the expert on Inyova and help customers with their requests. Answering the phone, responding to chats and replying to e-mails will be your daily bread.
• Conceptional shaping of the Inyova product: You will track valuable customer feedback to shape the Inyova product to be as customer-centric as possible. Your input helps to conceptualize new features and solutions. You will ensure that the platform's user experience is flawless and that the customers get the maximal value from investing with Inyova. 
• You will facilitate the onboarding phase of our customers by supporting them with valuable advice on registering, identifying and getting ready to use the investment platform.
• You contribute to improving the process for customer touchpoints and take responsibility for small projects (like constantly updating the FAQ section of our website to offer the latest and greatest information to our customers)

As a Customer Success Agent at Inyova, you should be:

• Fully proficient in German and English (C1 level in both). Swiss German and/or French would be a strong plus.
• Excited to spread the word about Inyova’s mission to mainstream impact investing.
• A great problem solver with a lot of empathy for people and their situations. 
• An open, communicative personality. Experiences with phone duty or e-mail support are an advantage.
• A person who likes to use tools to track customer feedback and has an affinity for technology.
• Lots of fun to work with.
• Proficient in standard office IT tools and CRM systems (e.g. MS Office, preferably G-Suite, Jira or Zendesk).
• Financial knowledge is not a must, but it is a plus if you are interested in how to change the world with the proper financial allocation.

As a Customer Success Agent at Inyova, you should be:

• Fully proficient in German and English. Swiss German or French would be a strong plus.
• Excited to spread the word about Inyova’s mission to mainstream impact investing.
• A great problem solver with a lot of empathy for people and their situations. 
• An open, communicative personality. Experiences with phone duty or e-mail support are an advantage.
• A person who likes to use tools to track customer feedback and has an affinity for technology.
• Lots of fun to work with.
• Proficient in standard office IT tools and CRM systems (e.g. MS Office, preferably G-Suite, Jira or Zendesk).
• Financial knowledge is not a must, but it is a plus if you are interested in how to change the world with the proper financial allocation.

We offer a first-hand start-up experience with the opportunity to disrupt the financial world and make impact investing mainstream! You will be exposed to a wide range of challenging topics with high-intensity coaching from our founders and leadership team. Specifically:

• You will join a high-performing team in a fast-growing start-up.
• You will work in a fun and flexible environment with great and inspiring colleagues. Our team is truly unique.
• You will be part of an ambitious impact mission.
• You will work very independently and take responsibility from day one, contributing your own ideas and opinions.
• You will be on a fast-paced learning path, where you will be learning, growing and developing professionally on a daily basis.
• You will get an attractive compensation package and fringe benefits, such as: 30 days paid vacation, flexible work hours, company stock options, financial commuting support, training and professional development budget, access to nilo.health, and many more …

Note:

Women and people from minority backgrounds tend to only apply to positions where they meet 100% of the criteria. If you think you have what it takes to be a good candidate for this position, we encourage you to apply even if you don't meet all formal criteria.

Workload: 80 - 100% | Start date: 1 February  | Location: Zurich, Munich, Frankfurt, Berlin, Remote