Customer Operations Associate @Lawhive
Customer Service
Salary -
Remote Location
remote in UK UK
Job Type Full-time
Posted 1mth ago
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[Hiring] Customer Operations Associate @Lawhive

Aug 16, 2024 - Lawhive is hiring a remote Customer Operations Associate. 📍Location: UK.

We’re on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).

We have backing from leading US and UK VC funds including Google Ventures and Episode 1, and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

The role

We're seeking a dynamic Customer Operations Associate to join our fast-growing legal tech startup. In this role, you'll be the frontline of our customer support, ensuring our clients receive exceptional service across multiple channels.

What the job involves
  • Responding to customer enquiries over email, chat and phone calls
  • Unblocking users and helping them understand how to use the Lawhive platform
  • Being the first point of contact for any escalations, and improving the customer experience
  • Daily and weekly customer operations tasks such as KYC, handling online reviews, etc

Requirements

  • Proven experience in in a busy, multi-channel customer-facing role
  • Experience working, and thriving, in a fast-paced, early-stage tech environment
  • Excellent communication skills, both written and verbal
  • Strong organizational and time management skills
  • A problem-solver who takes pleasure in helping others
  • An independent worker who also excels in team settings
  • Legal background or experience in the legal field is a plus

Benefits

✈️  34 Holidays (25 days annual leave + your birthday off + bank hols in England)

🏠  Quality home workstation setup/equipment

💰  Equity (Share Options)

💰  Pension

⛳️  Regular team building activities, socials, and annual retreat!



About the company

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a local law firm.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society. Our platform combines regulated human lawyers with our generative AI co-pilot Lawrence, to deliver instant legal help at a much lower cost than ever before possible.

About The Company
Before You Apply
remote Be aware of the location restriction for this remote position: UK
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Operations Associate @Lawhive
Customer Service
Salary -
Remote Location
remote in UK UK
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,450 Remote Jobs
remote Be aware of the location restriction for this remote position: UK
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