Salary
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
Sep 05, 2024 - Pepper is hiring a remote Customer Experience Manager. 💸 Salary: $90,000. 📍Location: USA.
Location: Remote in U.S
Reports to: VP of Operations & Supply Chain
Nice to meet you!
Pepper is a DTC fast-growing, unabashedly confident bra brand intentionally designed to celebrate small-chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to embrace the flat in flattering. Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras last year alone and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Vogue, and more.
What we’re proud of:
Where you come in.
The customer is at the heart of everything we do – and the Customer Experience (CX) Manager will be responsible for ensuring a best-in-class customer service experience for our community, ensuring that the customer’s voice is represented across our organization. The CX Manager is a dynamic, empathetic leader with a customer-obsessed mindset, who can balance the importance of quality interactions while meeting speed and cost key performance metrics. This is a fast-paced, strategic role that will report directly into our VP of Operations & Supply Chain and have a huge impact scaling our CX operation and influencing key KPIs like customer loyalty, retention rate, and cost efficiency.
Requirements
Pepper values.
Benefits
The perks.
Diversity
Pepper is an equal opportunity employer and makes employment decisions on the basis of merit. Pepper's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
Pepper will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications.
The expected salary for this role is $90,000, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be outside of this number. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional and actual compensation may vary. At Pepper, we know that compensation is just one part of the package. That’s why we offer a robust total rewards package, including health and wellness benefits, remote work stipends, a generous flexible paid time off policy, product discounts, and more, that are designed to support your journey both inside and outside of work.
Pepper is an unapologetic bra brand for small-chested women. www.wearpepper.com
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🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Salary
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
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