Customer Care Agent- French Speaking @Petlab Co.
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 2mths ago
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[Hiring] Customer Care Agent- French Speaking @Petlab Co.

Dec 06, 2023 - Petlab Co. is hiring a remote Customer Care Agent- French Speaking. 📍Location: USA.

Title: Customer Care Agent- French Speaking

Location: US Remote

Compensation: $18.00/hour + benefits

About Petlab Co

PetLab Co. is the world’s fastest-growing pet supplement business. Launching in 2018, we successfully achieved a 9-figure revenue in 2022 without any external funding. We have a loyal community of loving pet parents and over 1.5 million happy dogs whose lives have been positively impacted by our innovative products. Our team is vibrant, fast-moving, and customer-driven where high-performers are valued and rewarded. And it is the ideal place for an ambitious, hardworking, animal lover who wants to progress their career rapidly.

About the Role

PetLab Co. is looking for a skilled Customer Care Agent to join the growing customer experience team. In this role, you’ll be the voice of a trusted brand that helps pets feel better at every stage of life. This role reports to one of our Customer Care Team Leads and is a full time, hourly position. Your primary responsibility will be answering calls from our customers and helping them find solutions. When you’re not on the phone, you will be helping support customers in other channels like email, chat, or text.

  • 90% of your time will be dedicated to frontline work.
  • 10% of your time will be assisting on other projects, as needed, along with goal setting and review. There are weekly check-ins with your team lead.

Available shifts:  
Monday-Friday 9:00am ET – 5:30pm ET or 11:00am – 7:30pm ET 
Tuesday-Saturday 10:00amET – 6:30pm ET

Requirements

What you Need

  • 1-3 years relevant work experience.
  • Fluent in English and French (Quebecois preferred)
  • Familiarity with helpdesk software.
  • Knowledge of Microsoft 365 software is preferred.
  • Experience in a direct-to-consumer environment is preferred.
  • Experience working in social channels preferred.

Our Values

As a member of the Customer Care team, you identify with our core values:

  • ThoroughnessWe see the forest AND the trees. We demonstrate attention to detail and accuracy. We find ways to make customers’ experiences with us better.
  • DedicationWe are passionate about our work. We are committed to our customers, their pets, our teammates and “doing what’s right”. We are always learning and sharing our knowledge to help others.
  • EmpathyWe are pet parents. We understand why our customers and teammates think and feel as they do. We approach individuals from their perspective.
  • EaseWe are problem solvers. We make things easier for the people who rely on us. We remove roadblocks and find smoother paths.

DNA

  • Loves to learn on the fly, is very adaptable and welcoming to change (“growth mindset”). This is a start-up environment, so an ideal candidate learns quickly when facing new problems. They should also enjoy the challenge of unfamiliar tasks.
  • You are able to work independently with minimal supervision but know when to ask questions. You show up on time and have a great work ethic.
  • You care about your work and interactions with others.

Benefits

The Good Stuff…

  • 20 days PTO excluding bank holidays
  • Company Bonus
  • Medical, Vision and Dental Insurance
  • Generous Learning and development budget
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401K
  • Work Remote
  • Monthly Internet Stipend

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!

About The Company

Petlab Co. is the world’s fastest-growing pet supplement business. Launching in December 2018,PetLab Co. has a loyal community of over 100,000+ pets and owners, who have had their lives positively impacted by innovative Petlab Co. products. Petlab Co. is a vibrant, fast-moving, and customer-centric team who value and reward high-performing players. It is an ideal place for a candidate who is ambitious, hardworking, loves animals, is looking to rapidly progress their career, and would enjoy working in a vibrant environment with smart co-workers and friendly office dogs! With a currently strong foothold in the United States, in the next several years, the Company intends to rapidly establish a presence across Europe and Asia. This exciting growth/hyper-scale will be underpinned by a continually evolving bedrock of proprietary product formulations that will improve pet and owner lives. Finally, the Company intends to continue to grow the value-add services and innovative products it provides to its enthusiastic community.

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Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Customer Care Agent- French Speaking @Petlab Co.
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 2mths ago
🙈  Does this job need an edit?
Apply for this position
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position