[Hiring] Crisis Helpline Responder @Intellect

Are you passionate about making a difference for those in urgent need? As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments.

In this role, you’ll work closely with a dedicated team of mental health professionals, ensuring the safety and well-being of callers by connecting them with the appropriate resources and support systems.

This flexible, remote part-time role allows you to work from anywhere. While we prefer local candidates fluent in the local language, we welcome all qualified applicants aligned with our mission.

Why This Role Matters

Your role is essential in providing a lifeline to individuals experiencing distress, including those affected by suicide, self-harm, or mental health crises. You’ll be trained in evidence-based techniques to deliver immediate relief and guide callers to the appropriate resources, making a tangible impact in people’s lives.

Responsibilities

• Respond to crisis hotline calls, supporting those impacted by suicide, self-harm, and suicidal thoughts, as well as concerned family members or friends
• Deliver professional, evidence-based crisis counseling and emotional support, using de-escalation and crisis intervention techniques
• Assess caller needs and, when necessary, arrange emergency services or referrals to appropriate resources, including face-to-face crisis intervention, advocacy services, therapy, or group support
• Maintain accurate and detailed call records, capturing key issues and referrals
• Adhere to Data Protection Acts (1988, 2003, & 2018 GDPR) for caller confidentiality
• Assist in developing crisis management plans tailored to each caller’s needs
• Make quick, informed decisions during calls, prioritizing safety and support
• Ensure smooth, thorough handover to the next shift, maintaining continuity for caller support
• Dedicate each shift solely to Intellect’s crisis support responsibilities, conducting risk assessments as needed for high-risk cases

Requirements

• 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings
• Fluent communication skills in your native language; proficiency in additional languages is a plus
• Experience managing high-risk situations, including those at risk of suicide or in acute crisis
• Resilience and emotional composure under pressure, with the ability to recover from challenging interactions, ability to bounce back from stressful interactions and high-risk case

Preferred Qualifications

• Background in mental health or emergency services
• Completed training in Crisis Intervention or Suicide Prevention
• Proficiency in multiple languages

🤔 Who Are We?

Intellect is a modern-day mental health company with a mission to make mental healthcare & wellbeing support accessible for everyone.

Today, Intellect is the largest and fastest growing mental health tech company in Asia, and serves over 2 million members and leading organizations globally through our mental health platform. Intellect was also selected as one of Google’s Best Apps of 2020.

Intellect is backed by leading investors including Insignia Ventures Partners, Y Combinator, XA Network, and an extensive list of family offices, big tech executives & renowned angel investors.

💪 Our Mission

Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free.

💡 Highlights

• Join an exponentially growing startup with a team of 90+ people from 15+ different countries
• Help build a product that has over 3 million users and 100,000 positive reviews
• Redefine the mental health space in Asia and help people feel better about themselves
• Backed by top investors including Insignia Ventures Partners, Y Combinator, XA Network
• As featured on Techcrunch, Tech in Asia, Vogue, Elle, Yahoo, and many more