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Community Relations Specialist- German Speaker @BlaBlaCar
Customer Service
Salary -
Remote Location
remote in France France
Job Type Full-time
Posted 1mth ago
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[Hiring] Community Relations Specialist- German Speaker @BlaBlaCar

Jul 11, 2024 - BlaBlaCar is hiring a remote Community Relations Specialist- German Speaker. 📍Location: France.

About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission:

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.

As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.


Your Responsibilities:
  • Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality. 
  • Animate coaching sessions for internal team members.
  • Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
  • Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.). 
  • Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)


    • Your Qualifications:
  • Previous experience in customer service (at least 1 year)
  • Excellent communication and active listening skills with a willingness to help others
  • A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
  • Full working proficiency in English and German (Please send your CV in English)
  • You fit with our BlaBlaPrinciples
  • You thrive in a collaborative, fast-growing and innovative environment
  • You have the ability to take ownership, be aligned with business priorities
  • Nice to have: Proficiency in French

    • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.


    What we have to offer:
  • Full remote possible in the country of employment
  • 4 additional weeks on top of legal maternity leaves
  • Financial support for home office equipment
  • Minimum 25 days holiday per year
  • Local meal plan policy (Swile card)
  • 50% transportation paid (Forfait Mobilité Durable)
  • Relocation package and visa support
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support through Moka.care
  • 1 day off per year to test our product
  • 1 day per year for social engagement with non-profits


    • Interested in joining the ride?
  • a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your technical skills
  • a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
  • a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process

    • Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.


    Not sure yet?
  • Check out our 100 reasons to join BlaBlaCar!
    • BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
    About The Company
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    🙈  Does this job need an edit?
    Back to Remote jobs  >   Customer Service
    Community Relations Specialist- German Speaker @BlaBlaCar
    Customer Service
    Salary -
    Remote Location
    remote in France France
    Job Type Full-time
    Posted 1mth ago
    🙈  Does this job need an edit?
    Apply for this position Unlock 33,812 Remote Jobs
    ️
    remote Be aware of the location restriction for this remote position: France
    ‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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