[Hiring] Client Service Manager @Davies

Client Service Manager Motor
Expanding Team Great progression opportunities

Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organizations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.

Client Relationship Management: 
Service Delivery: 
Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly
Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
Performance Management and Reporting
Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
Proactive Engagement
Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients
Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.

Relationship management experience in the insurance industry

Third Party Administration (TPA) experience essential

Confident communicator capable of building relationships

Knowledge of the motor insurance claims market

Ability to work proactively and autonomously to understand and respond to client challenges

Sound understanding of MI reporting