Oct 29, 2023 - Intelligent Editing is hiring a remote Chief Customer Officer. 📍Location: UK.
We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our flagship product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers and publications teams.
We’re a growing, profitable company; and we've been working 100% remote since before it was cool!
About the Role
This is a rare opportunity to join our management team. You’ll be responsible for motivating, mentoring and challenging a superb team of department managers. You will bring together our Customer Success, Account Management and Customer Support departments to drive client retention and grow the business.
You’ll provide cohesion between your departments and ensure that customer needs are heard across the company.
After learning how we run the business, you’ll strive to relentlessly improve our ways of working. That means you must be humble enough to learn each department first, but experienced enough to provide mentorship, management and job satisfaction to people who are already managers.
The job starts with a short learning period in each department you’ll be responsible for – Customer Success, Account Management, and Customer Support.
After that, you’ll become an active member of the management team. You’ll be the management team member responsible for customers who provide most of our revenue and you’ll act as the voice of the customer at management meetings.
Your responsibilities will include:
Nice to Have
An Accepting and Diverse Workplace
Intelligent Editing is committed to being an inclusive, equal opportunity employer. We aim to create a workplace that celebrates diversity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter #TransLivesMatter.
Summary of Highlights:
Contract: Full-time, 40 hours per week.
Salary: £60-70,000 per annum depending on experience.
Deadline for applications: Tuesday 31 October 2023.
We grade applications based on the quality of writing in your application form, so please answer all questions in full.
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Multiple opportunities. Upskilling programs, 1-1 coaching and more.
|Be aware of the location restriction for this remote position: UK|
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