Bilingual Customer Service Specialist @Nielsen

Customer Service

Salary -	Remote Location Mexico
Job Type Full-time	Posted Today

🙈 Does this job need an edit?

[Hiring] Bilingual Customer Service Specialist @Nielsen

Jan 21, 2025 - Nielsen is hiring a remote Bilingual Customer Service Specialist. 📍Location: Mexico.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting work-From Home Opportunity!

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Candidates must within a 2 hour radius of Mexico City

Job Responsibilities & Home Office Requirements

Managing relationships with Nielsen families participating in media measurement panels.

Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.

Strong communication and persuasion skills are crucial.

Collect device information, troubleshoot remotely, and ensure accurate data collection.

Meet performance goals related to sample quality and customer satisfaction.

Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

Fluency in both English and Spanish (written and verbal) is essential.

Excellent negotiation and customer service skills are required.

Sales experience is a plus.

Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.

Superior organizational and time management abilities.

High school diploma or equivalent work experience.

What you can expect:

Excellent Benefits

Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.

What’s in it for me:

Fully remote position (after orientation in Mexico City)Comprehensive training program

Opportunity to work with cutting-edge technology

Join a global leader in media measurement

Join Nielsen and help shape the future of media! Apply now and start your journey with us.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

About The Company

Nielsen

Similar Remote Jobs

Customer Support Specialist • Clipboard Health Clipboard Health

Customer Service LATAM EMEA UK Canada

2wks ago
Apply See more >

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 37,520 additional remote jobs, advanced search & email notifications

Get Access Now

Resume.io

Only 2% of resumes make it past the first round. Be in the top 2%. Easy to use and done within minutes.

Create my resume

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters. Try for free - no card required.

Try for Free

Before You Apply

️

	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

🙈 Does this job need an edit?

Back to Remote jobs > Customer Service

Bilingual Customer Service Specialist @Nielsen

Customer Service

Salary -	Remote Location Mexico
Job Type Full-time	Posted Today

🙈 Does this job need an edit?

Apply for this position Unlock 37,520 Remote Jobs

️

	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 37,520 Remote Jobs