|
Salary
|
Remote
Location
đşđ¸
USA Only
|
|
Job Type
Full-time
|
Posted
6d ago
|
[Hiring] Associate Manager, Drive Experience @Doordashusa
Dec 05, 2024 - Doordashusa is hiring a remote Associate Manager, Drive Experience. đ¸ Salary: $88,400 - $130,000 usd. đLocation: USA.
As one of DoorDash's core operations teams, Drive Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team owns the customer experience across all inbounds to our support channels including agents and automations, with the ultimate goal of delivering an outstanding experience as reliably as possible.
Our team is looking for an Associate Manager to help our Drive Experience team scale to meet DoorDash's expansion, while driving a human touch for our consumers. You will have demonstrated experience, effective execution, and be excited to solve our most challenging problems.
You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to one of our leads within our Drive Experience team within our broader Customer Experience & Integrity (CXI) Organization.
- Be a key team member in driving quality experiences for all relevant audiences (Consumers, Merchants, Dashers)
- Contribute to the constant improvement of our processes including streamlining workflows and product developmentÂ
- Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
- Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business
- Youâre organized. You thrive in creating structure out of nothing. Â
- You solve problems from first principles. Youâre excited to solve problems in innovative ways, and you resist âthis is how itâs always been doneâ thinking.
- You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. Â
- Youâre analytical. You let data win arguments, and youâre comfortable pulling your own data in SQL or modeling in Excel.
- Youâre persuasive. You are an effective communicator, speaking as if youâre right and listening as if youâre wrong. You meet people on their level. Â
- You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.Youâre relentless. You do what it takes to win, no matter what.
- You have 4+ years of experience. Youâve succeeded in a competitive, or challenging environment.Â
We expect this position to be filled by 1/27/24
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employeeâs work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. Thatâs why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.Â
To learn more about our benefits, visit our careers page here.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersâfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employeesâ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Weâre committed to growing and empowering a more inclusive community within our company, industry, and cities. Thatâs why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on âprotected categories,â we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce â people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Kickstart Your Job Search
| đşđ¸ | Be aware of the location restriction for this remote position: USA Only |
| âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
|
Salary
|
Remote
Location
đşđ¸
USA Only
|
|
Job Type
Full-time
|
Posted
6d ago
|
| đşđ¸ | Be aware of the location restriction for this remote position: USA Only |
| âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
