Application Support Engineer @Nivoda
Customer Service
Salary -
Remote Location
remote in India India
Job Type Full-time
Posted 2wks ago
🙈  Does this job need an edit?

[Hiring] Application Support Engineer @Nivoda

Jan 23, 2025 - Nivoda is hiring a remote Application Support Engineer. 📍Location: India.

About the Role:

We are seeking a motivated and detail-oriented Supplier Stock Support Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring seamless communication and support for our valued suppliers. Your primary responsibilities will include:

  • International Supplier Support: Providing timely and efficient support to international suppliers through various channels, including email and phone.

  • Issue Resolution: Troubleshooting and resolving technical issues related to our platform and inventory management systems.

  • Query Handling: Addressing and resolving supplier queries in a professional and timely manner.

  • Collaboration and Internal Support: Collaborating closely with sales, development, operations, and other internal teams to ensure seamless processes, efficient problem-solving, and timely support for data-related queries.

  • Integrations: Working with various integration points like APIs, FTP, SFTP, Google Sheets, and more to ensure data accuracy and system connectivity.

Required Skills and Experience:

  • 3-5 years of experience in application support or a related field

  • Good understanding of SQL and ability to write and execute queries

  • Experience in providing live support and handling international customer inquiries

  • Excellent verbal and written communication skills in English

  • Strong problem-solving and analytical skills. Analytical mindset and ability to identify root causes of issues.

  • Ability to communicate complex technical information clearly and concisely

  • Ability to work independently and as part of a team. 

  • Strong interpersonal skills and ability to build rapport with suppliers and internal teams

  • Experience with diamonds or the jewelry industry is a plus

  • Basic knowledge of coding or a strong desire to learn is advantageous

Preferred Skills:

  • Experience handling API-related issues

  • Proficiency in Hindi and Gujarati (verbal)

  • Coding experience

  • Exposure to Data Analysis

What We Offer:

  • Competitive compensation and benefits package

  • Opportunities for professional growth and development

  • Dynamic and collaborative work environment

  • A chance to be part of a rapidly growing global company

About The Company
Before You Apply
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Application Support Engineer @Nivoda
Customer Service
Salary -
Remote Location
remote in India India
Job Type Full-time
Posted 2wks ago
🙈  Does this job need an edit?
Apply for this position Unlock 42,249 Remote Jobs
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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