Account Manager @Hireframe
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 2mths ago
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[Hiring] Account Manager @Hireframe

Aug 08, 2024 - Hireframe is hiring a remote Account Manager. 📍Location: USA.

 

As an Account Manager at Hireframe, you will be responsible for customer success activities including project implementations, adoption, support, advocacy, and retention as well as outcomes such as renewals and up-sells. 

 

Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts.

 

Key Responsibilities

 

Customer Relationship Management:

  • Build and maintain strong, long-lasting relationships within your book of business, with the goal to be the staffing vendor of choice.
  • Implement strategies to strengthen customer relationships, retain customers and uncover new staffing opportunities by driving lifetime value. When our customers succeed, you succeed!
  • Serve as the main point of contact for customer inquiries, issues, and feedback.
  • Conduct regular check-ins to assess customer satisfaction and identify opportunities for improvement and growth.

 

Needs Assessment and Solution Delivery:

  • Collaborate with customers to understand their staffing needs and challenges.
  • Be an expert in keeping both internal and customer teams on task by proactively managing timelines and communications for the best customer experience.
  • Frequently think of new opportunities for Hireframe to make our service and our customer experience better.

 

Account Growth and Retention:

  • Drive new business growth through greater customer advocacy. Partner with our sales team to expand revenue through cross-selling and up-selling.
  • Provide insights and recommendations to customers on optimizing their workforce strategies.
  • Forecast and track key account metrics (e.g. retention, and monthly forecasts).
  • Prepare reports on account status and provide regular updates to internal stakeholders.

 

Issue Resolution:

  • Address and resolve customer concerns or issues promptly and effectively becoming a trusted staffing advisor.
  • Collaborate with internal teams to find solutions to customer challenges.
  • Proactively communicate with customers to keep them informed of resolution progress.

 

Customer Training and Onboarding:

  • Facilitate customer onboarding processes to ensure a smooth kickoff.
  • Drive value of our services throughout all phases of the customer journey.
  • Provide training and support to customers in utilizing our services effectively.

Requirements

 

  • Amazing project management skills and attention to detail
  • Excellent written & oral communication skills (email, phone, in-person)
  • Be a doer. You’re driven and get excited about perfecting your relationships and work
  • Experience at startups or all-hands-on-deck environments
  • Strong empathy for customers and passion for revenue and growth
  • Relationship management and interpersonal skills
  • Proven ability to take initiative, think critically, and have strong decision-making skills
  • Persuasion and problem-solving skills
  • Excellent time management skills
  • Teamwork in a fully remote environment
  • 2+ years experience in Client/Customer Success or customer-facing role

Benefits

Hireframe provides nearshore and offshore staffing solutions. We are a remote-first company with team members in the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:

 

  • Tax-free compensation
  • Annual performance bonuses
  • 10 leave credits after 3 months
  • HMO coverage after 6 months
  • Dedicated coaching to enhance performance, communication, and leadership skills
  • Growth opportunities

 

At Hireframe, you'll thrive in a supportive environment designed to foster professional growth and success.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Account Manager @Hireframe
Customer Service
Salary -
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 2mths ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,455 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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