Implementation Engineer @zeotap

All others

Salary	Remote Location UK
Job Type Full-time	Posted 2mths ago

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[Hiring] Implementation Engineer @zeotap

Sep 24, 2024 - zeotap is hiring a remote Implementation Engineer. 💸 Salary: competitive compensation & benefits. 📍Location: UK.

About the company

Founded in 2014 in Europe, Zeotap's mission is to make customer data easy, secure and impactful.

Zeotap empowers the world's most innovative brands to deliver more engaging customer experiences from smart and efficient use of customer data via an AI-native platform that respects consumer privacy.

Enterprises benefit from faster and improved business outcomes across marketing, sales and service, while ensuring compliance.

The Role

The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. IEs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.

IEs also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.

This role is available for remote work within the UK.

Impact

Implementation Engineers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, IEs are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.

Responsibilities

Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments

Analyse customers’ needs and suggest upgrades or additional features to meet their requirements

Drive clarity on immediate use-cases and programme manage the execution

Partner with customers and internal stakeholders to drive consensus on mutual success

Educate customers on the best practices and effective use of the Zeotap platform

Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions

Act positively and respond promptly to the customer’s requests/tickets

Establish Best Practices and repeatable playbooks for CDP integration and implementation

Analyse customer support requirements and identify areas for automation and efficiency gains

Review and ensure accuracy of technical documentation

Adhere to Zeotap’s company, privacy and information security policies and procedures

Provide product teams with customer feedback to help identify potential new features or enhancements

Requirements

Experience with data products, in particular data validation and analytics

Prior experience with JS and SDK implementation and debugging, RESTful APIs

Familiarity with command line, scripting syntax, SQL

Familiarity with data warehousing tools such as BigQuery and GCP cloud

Understanding of web and mobile applications

Exposure to single sign-on (SSO) integration

Experience with large-scale project management and delivery

Interpersonal, communication and client management skills

You speak English fluently

What we offer

Competitive compensation & benefits

Remote-first organisation

Unmatched Global support system

Fast-paced, collaborative & fun culture

Exposure & access to industry experts & teammates that live our values

Work with very driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & Technology

Zeotap welcomes all – we are equal employment opportunity & affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Interested in joining us?

We look forward to hearing from you!

About The Company

zeotap

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Before You Apply

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	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Implementation Engineer @zeotap

All others

Salary	Remote Location UK
Job Type Full-time	Posted 2mths ago

🙈 Does this job need an edit?

Apply for this position Unlock 33,844 Remote Jobs

️

	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 33,844 Remote Jobs