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Careers at Altisource

About Altisource


  • Are you a natural leader who loves working through people’s problems to find the best solution?
  • Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

The Senior Manager, Agent Quality Assurance is responsible for coaching, inspiring, motivating, guiding, and developing Team Leads and Managers focused on providing the best customer experience possible that will result in retaining and gaining our customer base. You will be responsible for the quality and effectiveness of their coaching as measured by the achievement of the Clients' key metrics.

You will build and continually evolve a world class contact center function designed to ensure the Altisource consumer experience is consistent and exceeds standards across all channels and touchpoints within the Global consumer care and sales organizations.  You will partner with other stakeholders across the organization to apply strategic innovation and best practice innovation to the customer journey across the Global Consumer Care organization.

You will also help build Sales and Service Excellence by delivering sales and service strategies and plans, operating models, and operations support for sales channel and customer service capabilities.

You will help develop and execute special projects to drive improvements to key metrics, (Customer Satisfaction, consumer effort, agent quality scores, etc.) and work with internal key partners and stakeholders to affect positive change in processes, agent behavior, training and technology.

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