[Hiring] Vacation Rental Assistant @Better Talent

Role Description

We're looking for a Vacation Rental Assistant to join our team remotely and help deliver exceptional guest experiences at our Airbnb properties. In this role, you'll be the vital link between our guests, cleaning teams, and vendors, ensuring every reservation runs smoothly from booking to checkout. You'll thrive in a collaborative environment where your organizational skills and proactive approach will help us continuously improve our operations while maintaining the high standards our guests expect.

Responsibilities

• Guest Relations: Communicating with guests, cleaners, and vendors for our Airbnb properties.
• Operations: Manage reservations, coordinate and communicate with cleaners/vendors and ensure a smooth booking experience; Daily and weekly administrative tasks.
• Optimization: Continuous improvement of systems and processes ("help us get better over time").
• OTA: Review, update and monitor listings on various OTA sites to ensure they are up to date, accurate and optimized.
• Guest Experience: Write reviews, submit review removals, log damages, submit damage claims.
• PMS: Use Hostaway PMS (create messages, automations, expand knowledge base).

Qualifications

• 1+ years previous experience with vacation rentals.
• English language (read, write and speak).
• Previous experience using PMS system.
• OTA channel experience.
• Organized, self-starter, responsible.

Requirements

• Monthly Salary - $550 - $625.
• Eligible for a monthly performance bonus of up to $100 based on guest satisfaction metrics.
• Morning Shift 7am - 3pm.
• Evening Shift 2pm - 12am.