[Hiring] Travel Support Agent @Dib Travel

Role Description

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
• Provide empathetic, professional support via phone, email, and chat
• Ensure every interaction reflects our values of speed, care, and efficiency
• Coordinate with Tech, Sales, Customer Success, and Product teams to resolve user issues
• Stay updated on airline policies, travel regulations, and system changes

Qualifications

• Excellent knowledge of Amadeus GDS, with at least 3 years of experience
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Swedish, Norwegian, and English – knowledge of Danish and/or Finnish is a plus
• Willingness to work evenings, night shifts, and weekends from home (shift-based work)
• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
• Bonus points if you have experience working with Zendesk

Benefits

• Be part of a fast-growing, modern travel company where your voice matters
• Fully remote working model
• Training, learning, and development opportunities – we invest in your growth
• A supportive, ambitious, and international team

Company Description

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.