[Hiring] Travel Professional - House @World Travel Holdings

Role Description

World Travel Holdings is seeking motivated Travel Professionals - House who thrive on building strong client relationships, closing sales, and driving repeat and referral business. If you're passionate about delivering exceptional service and ready to turn your love of travel into a rewarding remote career, this could be the perfect opportunity.

• Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs.
• Build new customer relationships by handling 1–2 inbound calls per hour.
• Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Manage assigned leads by completing multiple follow-up touchpoints and updating CRM records.
• Proactively engage prospective customers through targeted outreach campaigns.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively.
• Remain accessible and responsive via phone, email, and chat during scheduled work hours.
• Engage in team meetings and training to build knowledge and stay informed of company initiatives.

Qualifications

• Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs, including weekends, holidays, and non-consecutive days off.
• Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.
• Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.
• Open to receive coaching feedback through regular meetings and apply learnings.
• Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
• Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).
• Must have a private, distraction-free workspace where you can focus.
• Employees must be in good standing; no written warnings in the last six months.

Compensation

• Earnings Potential: Includes base pay of $15/hour or incentive-based earnings, whichever is greater.

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.