[Hiring] Travel Operations Support Specialist @D2B

Role Description

A back-office travel support role — primarily operational and administrative rather than client-facing. You'll keep bookings accurate, documentation flowing, and systems up to date so the Australian team can focus on client relationships.

Responsibilities

• Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation
• Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies
• Advise on visa requirements, travel documentation, insurance, and destination regulations
• Maintain detailed client profiles to support a personalised service experience
• Monitor bookings for schedule changes and communicate updates proactively
• Accurately document bookings, preferences, and communications in the booking system
• Meet agreed SLAs and turnaround times
• Handle payment processing, invoicing, and reconciliation per financial procedures

Qualifications

• Sabre GDS experience — required
• Tramada experience — advantageous but not essential
• Background in travel agency or airline operations
• Strong attention to detail and written English
• Reliable home office setup with stable internet
• Flexible to work Australian business hours (AEST)