[Hiring] Travel Operations Specialist @Ventura TRAVEL

Role Description

As a Travel Operations Specialist Japan , you ensure a strong operational foundation by:

• Managing reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
• Reviewing and processing invoices, prepayments, and operational expenses accurately.
• Acting as the main point of contact for local service providers and tour guides, building long-term, trusted relationships.
• Researching, vetting, and onboarding new suppliers to continuously enhance trip quality and variety.
• Negotiating with hotels, transport companies, and activity providers to secure competitive conditions while maintaining the highest quality standards.
• Making smart, cost-efficient decisions that strengthen our products without compromising the guest experience.
• Collaborating with internal teams to align operations with trip design and guest expectations.
• Monitoring provider performance, collecting feedback from guests and guides, and using insights to improve operational processes and product quality.
• Responding quickly and effectively to operational challenges, finding pragmatic solutions, and supporting tour guides on the ground when it matters most.

Qualifications

• Fluent in Japanese and English, with excellent written and verbal communication, including business Japanese experience for professional correspondence and negotiations.
• Proven operational experience in Japan’s tourism industry, with a strong track record of delivering exceptional quality and seamless experiences.
• High standards, follow through on commitments, and take pride in making every detail count.
• A natural problem-solver with a passion for accuracy and efficiency.
• Strong interpersonal skills and a collaborative mindset.
• Tech-savvy and curious, comfortable exploring new tools and open to working with AI to streamline operations, enhance productivity, and innovate processes.
• Receptive to feedback, always eager to learn, grow, and continuously improve.
• Positive, calm under pressure, and ready to tackle challenges with energy and optimism.

Requirements

• Proficiency in German or French.
• Prior operational experience in Japan.
• Strong corporate/business background in Japan.
• Experience in dealing with Japanese businesses.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of our employees (regular O3, satisfaction surveys, etc.).
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.