[Hiring] Travel Operations Manager @Northeast Volleyball Club

Role Description

The Travel Operations Manager is responsible for overseeing all travel and lodging logistics for Northeast Volleyball Club's teams, coaches, and families. This role serves as the primary point of contact for tournament housing, coach travel, travel-related communication, and travel budget oversight, ensuring that all travel requirements are met while providing a positive and efficient experience for coaches and families.

The Travel Operations Manager serves as a trusted resource for families and coaches, helping navigate travel requirements while providing exceptional customer service and maintaining strong relationships with tournament housing partners, hotels, and event organizers.

The ideal candidate is highly organized, detail-oriented, proactive, and takes ownership of projects from start to finish. They are comfortable making decisions independently, anticipating issues before they arise, communicating frequently and clearly with their manager and Program Directors, and finding solutions with minimal oversight while managing multiple projects and deadlines in a fast-paced environment.

Qualifications

• Extremely strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple deadlines simultaneously.
• Proficiency with Google Workspace, Microsoft Office, and spreadsheet management.
• Strong attention to detail and problem-solving skills.
• Ability to work independently while collaborating with club leadership.
• Strong customer service skills and ability to work effectively with families, coaches, vendors, hotels, and tournament organizers.
• Ability to remain calm, responsive, and solution-oriented when managing last-minute travel changes or unexpected issues.
• Previous experience in event planning, travel coordination, hospitality, or sports management is preferred.

Requirements

• Respond to emails and travel-related communications within 48 hours, with same-day responses preferred whenever possible during peak travel periods.
• Maintain a high level of professionalism and responsiveness when interacting with families, coaches, tournament organizers, hotels, and club leadership.
• Proactively communicate deadlines, updates, and potential issues before they become problems.
• Occasional evening and weekend availability is required to address urgent travel matters.

Benefits

• This is a year-round, fully remote, hourly position with flexible scheduling.
• Workload for this position fluctuates throughout the year based on the club's tournament and travel calendar.
• On average, the position requires approximately 10-15 hours per week, though actual hours may vary.
• Compensation is based on actual hours worked. This position is not salaried and does not guarantee a fixed number of hours each week.

Success in This Role

• Communicate proactively and professionally with directors, families, coaches, hotels, and tournament organizers.
• Anticipate potential travel issues before they impact teams.
• Maintain highly organized systems and records.
• Balance customer service with managing club and tournament travel policies and requirements.
• Remain calm and solution-oriented when unexpected issues arise.
• Take ownership of travel operations while collaborating closely with club leadership.

Reporting Structure

The Travel Operations Manager reports directly to the Club Director and works closely with Program Directors, coaches, tournament organizers, housing companies, hotels, and NEVBC families.

Impact on NEVBC

The Travel Operations Manager plays an important role in helping NEVBC athletes, families, and coaches have a positive travel experience throughout the season. By managing the countless details behind tournament travel, this position allows our teams to focus on what matters most: competing, developing, and representing Northeast Volleyball Club at the highest level.