[Hiring] Travel Concierge Support Specialist @Hopesglobalgetaways

Role Description

We're continuing to grow our virtual team and are seeking proactive, detail-focused individuals to join us as Travel Concierge Support Specialist. In this role, you'll assist clients behind the scenes by helping coordinate travel plans, organize key details, and ensure each step of the journey is handled smoothly.

You'll play an important part in delivering a high-quality experience by keeping plans organized, communicating clearly, and supporting clients throughout the process. This opportunity is ideal for individuals who enjoy working with people, managing logistics, and operating in a flexible remote environment.

What You Will Be Doing

• Connect with clients to gather trip details, preferences, and timelines
• Support the coordination of travel arrangements including accommodations, transportation, and activities
• Keep clients informed with timely updates on reservations and next steps
• Review available options and provide clear, helpful information
• Respond to inquiries through email, phone, and online communication platforms
• Assist with itinerary changes, follow-ups, and service-related requests
• Maintain organized and accurate records within internal systems
• Participate in onboarding and continuous training programs

Benefits

• 100% remote work environment
• Flexible scheduling to fit your lifestyle
• Guided onboarding to help you get started confidently
• Ongoing training and skill development
• Access to travel tools, systems, and supplier networks
• Incentive opportunities and travel-related perks
• Room for growth within a supportive team

Qualifications

• Strong communication skills and a service-oriented mindset
• Highly organized with attention to detail
• Ability to manage multiple tasks independently
• Comfortable using basic computer systems and online tools
• Reliable internet connection
• Willingness to learn and adapt

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions