[Hiring] Travel Concierge & Operations Specialist @Pavago

Role Description

We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team. This is a high-speed, execution-heavy role — not routine admin work. You’ll coordinate complex travel logistics, manage real-time requests, and deliver a white-glove client experience at every step. If you can think fast, stay organized under pressure, and execute flawlessly — this role is built for you.

What You’ll Own

• End-to-End Travel Operations
  • Coordinate full travel logistics:
  • Flights
  • Ground transportation
  • Hotels & accommodations
  • Special/VIP requests
  • Ensure every detail is executed with speed, precision, and zero errors
  • Track schedules, bookings, and client requirements in real time
• Real-Time Request Management
  • Handle live requests from clients, passengers, and internal teams
  • Manage last-minute changes without disrupting the experience
  • Prioritize multiple urgent requests simultaneously
  • Maintain composure and accuracy in fast-moving situations
• White-Glove Client Experience
  • Deliver high-touch, premium service in every interaction
  • Anticipate needs before clients ask
  • Coordinate premium services:
  • Catering
  • Luxury hotels
  • Ground transport
  • Maintain polished, confident, and professional communication
• Vendor & Stakeholder Coordination
  • Liaise with operators, vendors, and internal teams
  • Ensure all partners meet white-glove service standards
  • Maintain clear, structured communication across all parties
• Problem Solving & Execution Excellence
  • Resolve issues quickly without compromising client experience
  • Identify risks before they become problems
  • Continuously improve workflows and operational efficiency

What Success Looks Like

• Travel operations executed flawlessly with zero errors
• Clients receive seamless, premium service at all times
• Last-minute changes handled smoothly without friction
• Communication is clear, proactive, and professional
• No detail missed — ever

Qualifications

• Detail-obsessed — nothing slips through the cracks
• Calm under pressure in high-stakes situations
• Fast thinker with strong problem-solving instincts
• Highly organized and process-driven
• Strong sense of ownership and accountability
• Comfortable working in constantly changing environments

Requirements

• Experience
  • Background in travel coordination
  • Operations or logistics
  • Concierge or client services
  • High-touch / white-glove environments
• Core Skills
  • Ability to manage multiple real-time requests
  • Strong organizational and execution skills
  • Excellent written and verbal communication
  • High attention to detail and accuracy
• Nice to Have
  • Experience in private aviation
  • Luxury travel
  • Hospitality or VIP services
  • Concierge or high-end client service background
  • Experience handling complex, time-sensitive logistics

What a Typical Day Looks Like

• Coordinate travel bookings and logistics
• Handle real-time client requests and changes
• Communicate with vendors and internal teams
• Monitor schedules and ensure flawless execution
• Solve issues quickly and proactively
• Maintain premium service standards across all touchpoints

Why This Role Stands Out

• High-impact role in luxury travel & aviation operations
• Fast-paced environment (no repetitive admin work)
• Direct exposure to premium clients and complex operations
• Opportunity to grow into operations leadership, client experience roles, or travel/aviation management

Interview Process

• Initial Screening
• HR Interview
• Final Interview

Apply Now

If you can operate under pressure, manage complexity, and deliver white-glove experiences without missing a detail, this role gives you the opportunity to work at the highest level of travel operations. Apply now and become the person who makes complex travel feel effortless.