[Hiring] Travel Concierge @Hopesglobalgetaways

Role Description

We are expanding our remote team and seeking personable, resourceful individuals who enjoy helping others coordinate memorable vacations. As a Travel Concierge, you will provide personalized assistance to clients as they explore destinations, select vacation experiences, and arrange the different components of their trips.

• Your responsibilities may involve resort vacations, cruises, international getaways, family trips, romantic escapes, tours, transportation, activities, and other leisure experiences.
• You will serve as a helpful point of contact, keeping important details organized and providing timely communication throughout the planning process.

What You'll Be Doing

• Connect with clients to identify their vacation goals, preferred experiences, schedules, and spending ranges.
• Explore and evaluate available vacation options using approved supplier resources.
• Research resorts, hotels, cruise itineraries, transportation, excursions, tours, and activities.
• Present relevant choices and help clients understand available features and inclusions.
• Coordinate requested reservations and services through authorized booking platforms.
• Review names, dates, pricing details, confirmations, and other reservation information for accuracy.
• Organize essential trip information and keep clients aware of important deadlines.
• Provide professional follow-up throughout the planning and reservation process.
• Assist with general questions, updates, and standard modifications when needed.
• Maintain organized documentation and accurate client records.
• Develop destination and supplier knowledge through continued education.

What You Can Expect

• Remote work environment.
• Flexible scheduling options.
• Structured onboarding for individuals new to the industry.
• Ongoing supplier and destination education.
• Access to professional booking resources and systems.
• Travel-related benefits and industry perks.
• Performance-based incentive opportunities.
• Team guidance and continued support.
• Opportunities to develop client-service and vacation-planning skills.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused approach.
• Strong organization and attention to detail.
• Ability to manage multiple requests and follow through on responsibilities.
• Comfortable researching information and learning new online systems.
• Reliable internet connection and access to an appropriate device.
• Self-directed and capable of managing responsibilities in a remote setting.
• Interest in learning about destinations, vacation products, and supplier services.
• Willingness to participate in required training and continued education.
• Must be at least 18 years old.
• Must reside in and satisfy applicable eligibility requirements for the United States, United Kingdom, Australia, Spain, Mexico, or other qualifying regions.