[Hiring] Travel Automation Analyst @BCD

Role Description

In this role, you will support and review low level complexity help desk requests.

As a Travel Automation Analyst, you will:

• Provide a proactive and consultative approach to programming basic entry level solutions
• Learn, understand, and adhere to department guidelines and procedures consistently
• Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
• Focus on basic routine requirements gathering and routine writing
• QC Web updates per help desk requests
• Provide an on-going resource for OBT and QCE implementation projects
• Submit requests to detach and/or attach global standard optional or custom routines
• QC Web account creation for project implementations

Qualifications

• Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
• Strong hands-on knowledge of all aspects of the travel reservation process
• Ability to work on multiple projects concurrently
• Excellent organization and time management skills
• Proven customer service skills
• Good knowledge in Microsoft Office products
• Strong verbal and written communication skills in English
• Working knowledge of Sabre and Amadeus GDS systems is a plus

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Company Description

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

For more information, visit www.bcdtravel.com .

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