[Hiring] Tour Operation Specialist @Ventura TRAVEL

Role Description

As a highly motivated, proactive, and passionate Tour Operation Specialist for Karmaventura, you will organize, plan, and design life-changing trips to the Indian subcontinent (India, Sri Lanka, Nepal, and Maldives). In this role, you will have the opportunity to ensure smooth operations with local partners for our departures and develop new products.

On a daily basis you will:

• Coordinate the trip of our guests with internal and external service providers (e.g., flight department, local providers, guides, and others) ensuring the extraordinary quality of the trips we offer.
• Smooth communication with service providers to ensure operations are booked and reserved for upcoming trips.
• Fostering long-term relationships with service providers and negotiating agreements.
• Work on the content for the website: create new material on a regular basis or translate existing texts.
• Design amazing trips that will delight your customers.
• Negotiate the services and prices with the local service providers, getting the best deals for Karmaventura and our clients.
• Focus on the traveler—offering world-class customer service that actually addresses customer needs.
• Identify opportunities to apply AI and take initiative to implement solutions.

Qualifications

• Great communication skills, both on a verbal and written level, in English.
• Good understanding of how to sell a travel product.
• Passionate about the Indian subcontinent (India, Sri Lanka, Nepal, and Maldives) and have travel experience there.
• Fun to be around, and your future colleagues enjoy working with you.
• Positive attitude and remains calm under stress.

Requirements

• Good knowledge of Hindi for partner communication is a big plus.
• Good knowledge of German and French is also a big plus.
• Experience in the tourism industry and especially with a tour operator.
• Software skills.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of our employees (regular O3, satisfaction surveys, etc.).
• A yearly 2-week offsite, if we achieve our goals.
• Participation in the overall company's profits.