[Hiring] South East Asia Tour Operations Specialist @Ventura TRAVEL

Role Description

As an Operations Specialist, you play a key role in making our trips possible by managing bookings with suppliers, building and maintaining long-term partner relationships, and continuously identifying outstanding accommodations, activities, and service providers (including DMCs). Your work directly contributes to enhancing our travel products and ensuring seamless, high-quality experiences for our guests.

On a daily basis, you will:

• Manage reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
• Source, assign, and support Tour Conductors for departures across Asia and support Tour Conductors on the ground when needed.
• Build and maintain strong relationships with suppliers, service providers, and Tour Conductors.
• Negotiate competitive rates while ensuring the highest quality standards.
• Review invoices, prepayments, and operational expenses accurately.
• Identify and onboard new suppliers to continuously improve our travel products.
• Make cost-efficient decisions without compromising the guest experience.
• Integrate AI into Workflow.

Qualifications

• Fluent in English and Vietnamese, with excellent written and verbal communication skills.
• Proven experience in tourism, operations, reservations, or supplier management, ideally within Southeast Asia.
• Strong organizational skills with high attention to detail and a commitment to quality.
• A proactive problem-solver who remains calm under pressure and finds practical solutions.
• Excellent interpersonal skills and the ability to build strong relationships with suppliers, Tour Conductors, and colleagues.
• Tech-savvy, comfortable learning new systems and using technology to improve efficiency.
• Open to feedback, eager to learn, and motivated to continuously improve.
• Positive, reliable, and able to take ownership in a fast-paced, international environment.

Requirements

• Proficiency in German or French and other South East Asian languages.
• Prior operational experience in Operations in South East Asia and region.
• Prior operational experience in the tourism industry.
• Experience working for a tour operator or DMC.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.).
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.

Company Description

At Asiaventura, our mission is to create immersive small-group journeys across South East Asia that go beyond conventional tourism. We connect our travelers with authentic cultures, local communities, and unique experiences, while promoting responsible and sustainable travel throughout the region.

At Ventura TRAVEL, you will always feel welcome. We foster a culture where every team member feels valued, empowered, and connected through a shared passion for authentic travel, cultural exchange, and adventure.

Ventura TRAVEL was ranked #14 among Germany’s Best Employers 2024 by ZEIT and Kununu, out of thousands of rated companies.