[Hiring] Senior Travel Concierge @Hire Overseas

Role Description

We're looking for a Senior Travel Concierge to join a fast-growing tech-enabled travel concierge service built for modern travelers. This is not just a customer-facing role. You will manage your own portfolio of high-touch clients, run shift operations for the team, mentor newer concierges, and be the steady presence that keeps service standards high when things get difficult.

• Most of your time is still hands-on client work: sourcing hotels, planning trips, responding to messages, and managing relationships from the first message through the moment a traveler gets home.
• During your shift, you are responsible for the team hitting its standards: response times, inbox coverage, message quality, escalations.
• When something starts to slip, you are the one who notices first and steps in.

If you have operated at a high service bar before, write with warmth and precision, stay calm under pressure, and take genuine pride in making people feel cared for, this role is a strong fit.

Qualifications

• 2+ years in a high-touch customer experience, hospitality, or client service role.
• Genuine hospitality mindset: you take pride in making people feel cared for and hold yourself to a high standard.
• Exceptional written English with the ability to communicate clearly and warmly across every type of message.
• Composure under pressure: when things go wrong you are the steady presence clients and teammates want on the line.
• Sharp judgment in ambiguous situations: you scope the real question, build a plan, and find smart fallbacks when needed.
• Detail-oriented and organized across confirmation numbers, time zones, dietary notes, and transfer windows.
• Reliable and consistent: when you are on shift, things run.
• Helpful and peer-supportive: you enjoy helping teammates get better and do not see it as a distraction.

Requirements

• Personal passion for travel and your own experience exploring the world.
• Working knowledge of popular destinations, hotel brands, airlines, and loyalty programs.
• Prior experience in hospitality, travel, or another high-touch service environment.
• Experience working in an early-stage startup or fast-moving team.

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• Work on a service that travelers rave about and help scale it to thousands of customers.
• Be a key voice in how the team delivers and how newer concierges develop.

How to Apply

• Please include your updated resume highlighting any customer service or travel-related experience.
• A short Loom video (1 to 2 minutes) introducing yourself, describing how you have maintained high service standards under pressure, and sharing an example of a time you stepped in to help a teammate or resolve a difficult client situation.
• A short writing sample such as a WhatsApp message or email showing your tone when handling a problem for a traveler.
• Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.