[Hiring] Senior Travel Concierge @Hire Overseas

Role Description

We're looking for a Senior Travel Concierge to join a fast-growing tech-enabled travel concierge service built for modern travelers. This is not just a customer-facing role. You will manage your own portfolio of high-touch clients, run shift operations for the team, mentor newer concierges, and be the steady presence that keeps service standards high when things get difficult.

• Most of your time is still hands-on client work: sourcing hotels, planning trips, responding to messages, and managing relationships from the first message through the moment a traveler gets home.
• During your shift, you are responsible for the team hitting its standards: response times, inbox coverage, message quality, escalations.
• When something starts to slip, you are the one who notices first and steps in.

If you have operated at a high service bar before, write with warmth and precision, stay calm under pressure, and take genuine pride in making people feel cared for, this role is a strong fit.

Qualifications

• 2+ years in a high-touch customer experience, hospitality, or client service role.
• Genuine hospitality mindset: you take pride in making people feel cared for and hold yourself to a high standard.
• Exceptional written English with the ability to communicate clearly and warmly across every type of message.
• Composure under pressure: when things go wrong you are the steady presence clients and teammates want on the line.
• Sharp judgment in ambiguous situations: you scope the real question, build a plan, and find smart fallbacks when needed.
• Detail-oriented and organized across confirmation numbers, time zones, dietary notes, and transfer windows.
• Reliable and consistent: when you are on shift, things run.
• Helpful and peer-supportive: you enjoy helping teammates get better and do not see it as a distraction.

Requirements

• Personal passion for travel and your own experience exploring the world.
• Working knowledge of popular destinations, hotel brands, airlines, and loyalty programs.
• Prior experience in hospitality, travel, or another high-touch service environment.
• Experience working in an early-stage startup or fast-moving team.

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• Work on a service that travelers rave about and help scale it to thousands of customers.
• Be a key voice in how the team delivers and how newer concierges develop.

How to Apply

• Please include your updated resume highlighting any customer service or travel-related experience.
• A short Loom video (1 to 2 minutes) introducing yourself, describing how you have maintained high service standards under pressure, and sharing an example of a time you stepped in to help a teammate or resolve a difficult client situation.
• A short writing sample such as a WhatsApp message or email showing your tone when handling a problem for a traveler.
• Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.