[Hiring] Senior Corporate Travel Advisor @Atlas Travel & Technology Group Inc

Role Description

This position reports to: Manager Operations, Corporate Travel

Senior Corporate Travel Advisors deliver exceptional travel management services to our established corporate accounts. Candidates must possess strong working knowledge of corporate travel technologies, including Global Distribution Systems (Sabre preferred), online booking tools (OBTs), omnichannel communication platforms and industry software.

• Efficiently and accurately process domestic and international itineraries including air, rail and ground transportation to meet diverse client requirements.
• Interpret complex fare quotes to secure optimal pricing and routing.
• Consistently meet operational performance benchmarks, maintaining a target volume of 250 transactions per month.
• Demonstrate strong working knowledge and practical application of corporate travel tools and software, including GDS (Sabre), NDC, Booking Builder, Groundspan, GDSX, and flight disruption management platforms.
• Utilize omnichannel communication systems to deliver seamless service across client channels.
• Engage internal and external rate desks to optimize booking options and ensure policy compliance.
• Strictly adhere to corporate operational standards, account-specific travel policies, and security guidelines, including PCI compliance and data confidentiality protocols.
• Consistently utilize quality control systems and maintain complete, accurate passenger data.
• Deliver against contractual Service Level Agreements (SLAs), consistently achieving established benchmarks for response times and overall work quality.
• Actively promote account-preferred vendors and corporate partner programs to maximize value for clients.
• Provide exemplary customer service by delivering tailored solutions, anticipating client needs, and documenting value-added contributions.
• Maintain high standards of professionalism and constructive communication with clients and team members.
• Maintain current industry expertise through continuous professional development and completion of annual required training hours.

Qualifications

• Demonstrated ability to collaborate effectively within cross-functional teams.
• Proficiency in Global Distribution Systems (GDS platforms, Sabre preferred).
• Strong written and verbal communication skills with a client-focused approach.
• Advanced global geography knowledge and adept utilization of travel reference resources.
• Working knowledge of Google Workspace (Gmail, Sheets, Docs).
• Strong critical thinking and problem-solving abilities.
• Detail-oriented with exceptional organizational skills and thorough task follow-through.
• Proven track record in corporate customer service excellence.

Core Competencies

• Initiative and Creativity
• Judgment
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support Diversity / CSR

Education and/or Experience

• Minimum of 5 years Corporate Travel Advisor experience.
• High School diploma or equivalent.

PC Skills

• Sabre GDS, Google Workspace, industry tools.

Language Skills

• Ability to communicate in standard business English both written and spoken.
• Ability to read and comprehend simple instructions, correspondence and memos.
• Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization.

Physical and Mental Demands

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word.
• Requires the ability to perceive the nature of sounds.
• Requires clarity of near vision.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds.

Travel

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment

• The work environment is a remote office environment.