[Hiring] Senior Business Travel Consultant @Dib Travel

Role Description

As a Senior Business Travel Consultant, you will support corporate travelers with bookings and travel-related services, including:

• Complex itineraries
• Ticketing
• Reissues
• Refunds
• Alternative travel solutions

The role requires a high level of independence, accuracy, and problem-solving skills, with full ownership of cases from start to finish. You will be expected to provide proactive advice and find the best solutions for travelers, while maintaining a high standard of service and quality throughout the entire travel journey.

Qualifications

• Fluent Swedish and very good spoken and written English.
• Minimum 3 years of documented experience working with Amadeus, preferably 5 years or more.
• Very strong and up-to-date knowledge of Amadeus.
• Good knowledge of IATA rules and ticketing processes.
• Good knowledge of fares, fare rules, ticketing regulations and restrictions related to changes and refunds.
• Previous experience within the business travel industry and working with corporate travelers.
• Experience booking and applying corporate negotiated fares and conditions, as well as working according to customer-specific travel policies and agreements.
• Good knowledge of European rail bookings and relevant booking systems.
• Strong geographical knowledge and the ability to proactively recommend alternative travel options based on travel time, cost, environmental impact or other customer-specific requirements.

Requirements

• Ability to independently handle multi-stop bookings, complex routings, manual rebookings, reissues and Refund Applications (RA).
• Ability to independently manage complex cases and identify suitable solutions without extensive internal support.
• Experience providing customer service via phone and email.

Benefits

• Be part of a fast-growing, modern travel company where your voice matters.
• Fully remote working model.
• Training, learning, and development opportunities – we invest in your growth!
• A supportive, ambitious, and international team.