[Hiring] Reservations Consultant @Travel + Leisure Co.

Role Description

The focus of the Reservations Consultant role is to assist RCI's members—specifically our Key Clients—to achieve their holiday requirements by providing sales and service advice, which will ensure the achievement of individual, team, and departmental targets and benchmarks.

• Undertake inbound and outbound call activity as directed
• Achieve Service Levels as outlined by Member Services Management including adherence, service levels, acceptance levels, and quality assurance; as directed
• Achieve revenue targets and service benchmarks as set by Member Services management
• Ensure relevant documentation is accurately completed and delivered to members in a timely manner
• Process transactions, including Weeks, Points, and/or Travel, accurately through to completion
• Actively participate in team meetings, teambuilding activities, and industry functions and events as required
• Any other duties as required and/or directed

Qualifications

• Proven customer service skills and experience
• Timeshare industry knowledge highly regarded
• Excellent knowledge of domestic and international tourist destinations
• A willingness and ability to learn new products and systems
• Highly effective verbal and written communication skills
• Can work well as part of a team, as well as individually
• Excellent time management and organizational skills
• Ability to work shifts, including Saturdays as required

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program