[Hiring] Reservationist @Kendrick Recruitment

Role Description

Kendrick Recruitment is seeking an experienced and organised Reservationist for a luxury private lodge. This remote opportunity is ideal for a detail-oriented hospitality professional with a passion for guest service, strong communication skills and the ability to manage reservations efficiently in a luxury hospitality environment.

• Manage reservations from initial enquiry through to confirmation, ensuring a seamless booking process.
• Respond promptly and professionally to guest enquiries via email and telephone.
• Provide accurate information regarding accommodation, rates, availability and lodge offerings.
• Process bookings, amendments and cancellations efficiently.
• Maintain accurate reservation records and update booking systems accordingly.
• Liaise with lodge teams to ensure all guest requirements and special requests are communicated effectively.
• Deliver exceptional customer service while maintaining the high standards expected within a luxury hospitality environment.
• Assist with administrative duties related to reservations and guest communication.

Qualifications

• Previous experience in a reservations role within the hospitality or tourism industry.
• Experience working with reservation systems and booking platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A professional telephone manner and a guest-focused approach.
• Strong computer literacy and proficiency in Microsoft Office.
• Ability to multitask, prioritise workloads and perform well under pressure.

Requirements

• Salary: R15,000 – R18,000 per month, depending on experience.
• Location: Remote
• Property Type: Luxury Private Lodge

Interested Candidates

Interested candidates who meet the above requirements are encouraged to submit their CV for consideration.