[Hiring] Regional Tour & Travel Admin Assistant @Xanterra Travel Collection

Role Description

Live. Work. Explore. as a part of our Marketing/Sales team in Yellowstone National Park! You'll get to sell the experience of Yellowstone National Park to guests! Coordinate bookings for groups wanting to visit Yellowstone for family reunions, weddings, conferences, private charters and more. Help them have an occasion to remember!

The Details:

• Position Type: Seasonal
• Season Dates: Early June 2026 to Late December 2026
• Pay: $20.50/hourly
• Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
• This position is currently 100% remote; however, it could be based out of the Yellowstone Office located in Mammoth Hot Springs, Wyoming. To be considered for a remote opportunity your primary residence must be located in the following states: AZ, CO, FL, ID, MI, MN, MT, NV, NC, NH, OK, SC, SD, TN, TX, UT, and VA. The company reserves the right to change the position from remote to in office at any time.

Responsibilities

• Retrieve, sort, and distribute all correspondence received by Postal mail, and E-Mail.
• Support account representatives with rooming lists entry, group masters, email correspondence and phone calls to the Leisure Groups/Conference Sales office where needed.
• Handle the daily responsibilities of account representatives as assigned by the Senior Account Representative, including booking leisure group arrivals and amenities, family reunions, leisure gatherings, wedding parties, conferences, private charters, meal coupons, dining reservations, activities and group campsites.
• Provide phone support to Leisure Groups/Conference Sales office, talking to operators/guests, planning itineraries, activities and offering assistance to the guest requests and questions.
• Contact other departments for information.
• Resolve any leisure group/conference booking irregularities and errors when they arise.
• Maintain electronic filing system for leisure group/conference arrivals to ensure correct reservation and billing records.
• Follow-up with groups to ensure contracts and monies are received in a timely manner.
• Enter rooming lists and complete files for arrival.
• Communicate with guests as needed to ensure all are in agreement with arrangements.
• Communicate with other departments concerning special requests and services.
• Maintain proper documentation for all arrivals.
• Work with General Accounting Office to follow-up on payment issues when needed.
• Process and respond to group tours, family reunion, leisure groups, wedding, conferences, private charters and group campsite-related correspondence in a timely manner.
• Help with individual lodging, meeting room, activity and campground requests as needed.
• Work in cooperation with all office personnel to increase service usage, support sales programs, and achieve sales goals.
• Contribute to a friendly and optimistic work environment by developing teamwork and cooperation with co-workers.
• Support special reservations position/duties as necessary.
• Provide support to lodging and campground registration desks as needed.
• Maintain a high commitment to guest service in all Reservations Sales areas.
• Maintain safe facilities; complete required National Park Service/Corporate safety programs and inspections.
• Provide necessary review; accident investigation, and follow up.
• Support company sustainability initiatives and be conscientious of own actions in improving the environment.

Qualifications

• Sound organizational abilities
• Effective communication skills
• Comprehensive knowledge of general office practices
• Keyboarding proficiency
• Knowledge of computer reservation systems
• Knowledge of personal computers and related software
• Adobe Acrobat
• Microsoft Word
• Microsoft Excel
• Outlook
• Working knowledge of:
• Yellowstone National Park Lodges reservations policies and procedures
• Yellowstone facilities and services
• Yellowstone Park itself
• Ability to project Company, self, and the “Yellowstone Experience” in a positive and enthusiastic manner
• Maintain a strong commitment to excellent guest service

Requirements

• Ability to sit for long periods of time – 90% of workday
• Ability to communicate effectively on the phone in a high call volume area – 60% of workday
• Ability to work 40+ hours/week when necessary
• Ability to work in a higher altitude environment – 100% of workday

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Company Description

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.