[Hiring] Out of Hours - Business Travel Consultant Team Manager @Flight Centre

Role Description

To run a profitable, world-class Emergency Assist function based on FCTG Corporate's company philosophies and standard systems. Managing and developing the Emergency Assist team, maximising team strengths, and identifying and overcoming weaknesses and threats. Vision, knowledge and communication are key attributes for this role.

• The Team Manager – Emergency Assist owns the day-to-day leadership of the consultants who monitor, alert and respond to crises affecting travellers.
• Acts as the escalation point for major incidents, ensuring customers receive market-leading crisis support and duty-of-care assurance around the clock.

Qualifications

• Minimum of 3 years business travel experience, of which at least one year at Senior Business Travel Consultant level.
• Experience in GDS: Amadeus - Preferred but not Essential.
• Extensive travel industry, product and fares knowledge.
• Experience working within, or managing, a 24/7 or shift-based operation.
• Prior exposure to crisis, emergency or duty-of-care management processes.

Benefits

• Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
• Vibrant Culture & Social Perks: Exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
• Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
• Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
• And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and various salary sacrifice benefits.

Company Description

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected].