[Hiring] Journey Coordination Consultant @Hopesglobalgetaways

Role Description

We are looking for detail-oriented, customer-focused individuals to join our remote team as Journey Coordination Consultants. This position involves supporting clients as they move through the vacation process, from identifying what they want to coordinating the individual components of their trip.

You may assist with a wide range of leisure experiences, including:

• cruises
• resort stays
• all-inclusive vacations
• family adventures
• couples trips
• group experiences
• tours
• celebrations
• international destinations

Key Responsibilities

• Meet with clients to identify vacation priorities, schedules, interests, and spending expectations
• Explore destinations and experiences that align with individual requests
• Research lodging, cruise itineraries, transportation, excursions, tours, and other trip components
• Review available choices and narrow down options based on client needs
• Prepare customized recommendations for client consideration
• Explain relevant amenities, services, policies, and reservation requirements
• Coordinate approved client selections using authorized supplier resources
• Verify passenger information and reservation details before finalizing arrangements
• Maintain organized documentation for each client's trip
• Manage important timelines, including deposits and final payment dates
• Check in with clients throughout the coordination process
• Share necessary updates and preparation information prior to departure
• Help resolve routine reservation questions or adjustment requests
• Maintain current client records and communication history
• Keep knowledge of destinations, suppliers, and vacation products up to date

Qualifications

• Enjoys working with people and providing personalized assistance
• Communicates clearly and professionally
• Strong ability to organize information and manage deadlines
• Pays close attention to accuracy
• Comfortable conducting independent online research
• Able to evaluate several options and communicate key differences
• Capable of managing multiple client files simultaneously
• Responsible and productive while working remotely
• Comfortable using email, online communication tools, and basic computer programs
• Interested in learning new supplier and reservation technology
• Reliable internet access and compatible device
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Mexico, Australia, Spain and other qualifying regions

Learning & Development

• Client consultation techniques
• Destination and vacation product education
• Research and recommendation strategies
• Supplier platform and reservation system instruction
• Reservation management procedures
• Customer communication and follow-up practices
• Professional certification opportunities
• Continued industry education

Opportunity Advantages

• Work from a remote environment
• Flexible full-time or part-time scheduling
• No previous travel experience required
• Structured training for individuals entering the industry
• Access to established suppliers and professional planning resources
• Development of customer service, sales, research, and coordination skills
• Travel-related discounts and industry benefits where applicable
• Continued professional learning and virtual team resources
• Opportunities to take on additional responsibilities as skills develop