[Hiring] Guest & Operations Lead @Legends
Guest & Operations Lead @Legends
Travel and Hospitality
Salary r30,000 – r40,0..
Remote Location
Employment Type full-time
Posted 2wks ago

[Hiring] Guest & Operations Lead @Legends

2wks ago - Legends is hiring a remote Guest & Operations Lead. πŸ’Έ Salary: r30,000 – r40,000 πŸ“Location: South Africa

Role Description

The Guest & Operations Lead will play a key role in managing guest communications, operational administration, and booking coordination across multiple hospitality platforms. This position is responsible for ensuring a seamless guest experience while supporting the smooth day-to-day running of operations.

This role suits someone who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is confident managing guest interactions while balancing operational responsibilities independently.

Key Responsibilities

  • 5+ years’ experience in a similar 5-star guest services, hospitality, hotel reception, or customer-facing role
  • Handle incoming calls and guest enquiries professionally and efficiently
  • Manage bookings, reservations, amendments, cancellations, and guest records accurately
  • Resolve guest issues and recovery situations quickly to ensure positive outcomes
  • Support guest payment checks and payment processing administration
  • Coordinate with internal teams to ensure smooth day-to-day operations
  • Support the Operations team with administrative and operational tasks
  • Run reports and assist with operational tracking activities
  • Maintain accurate booking records and operational information across systems
  • Manage booking calendars, reservation updates, and partner booking platforms
  • Maintain iCal links and ensure booking information is accurate across all systems
  • Liaise professionally with property owners when required

Qualifications

  • 5+ years’ experience within hospitality, guest services, hotel reception, luxury retail, or a similar customer-facing environment
  • Strong guest-facing experience essential
  • Excellent communication and customer service skills
  • Highly organised with strong multitasking abilities
  • Comfortable working independently and taking ownership of responsibilities
  • Calm under pressure with a solutions-focused mindset
  • Tech-savvy with the ability to learn new systems quickly
  • Experience using property management systems and booking platforms preferred
  • Strong administration and operational coordination skills
  • Positive, dependable, and proactive approach to work
  • Strong team player who communicates effectively and supports colleagues
  • Experience in marketing, social media, or communications would be advantageous

Working Hours

  • Remote role operating on UK rota shifts across 7 days, including weekends
  • Rotating schedules including:
    • 3 days on / 4 days off
    • 4 days on / 3 days off
  • Monday – Friday shifts: 10:00 – 22:00 UK time
  • Saturday & Sunday shifts: 09:00 – 22:00 UK time
  • Scheduled unpaid breaks included within shifts
Before You Apply
️
remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Guest & Operations Lead @Legends
Travel and Hospitality
Salary r30,000 – r40,0..
Remote Location
Employment Type full-time
Posted 2wks ago
Apply for this position
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remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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