[Hiring] FIT Reservations & Inventory Assistant @Legends

Role Description

Join our team to manage the availability desk and process FIT reservations as a bilingual candidate with a proactive approach.

Remote (SA), UK Inbound Tour Operator, Monday - Friday 09.30 to 18:00 (UK Time) plus rotational weekends and emergency phone.

Salary: R15000.p/m

This role exists to manage the availability desk and process FIT reservations for the business. The main focus areas include:

• Keeping client extranets updated
• Managing in-house allocation systems
• Supporting the FIT team with bookings and data management

This role contributes to the business by ensuring accurate information flow and resolving issues proactively.

Qualifications

• Advanced spoken and written English
• Basic experience in travel reservations for a hotel group or tour operator
• Computer literate with proficiency in Microsoft Office, Word, Excel, and PowerPoint
• Good understanding of percentages and gross vs. net rates
• Strong telephone manner and liaison skills
• Self-motivated and dedicated with the ability to communicate across departments
• Understanding of the concept of allocation and Freesale (preferable)
• Proficiency in Italian, French, or Spanish (a plus but not necessary)
• Previous experience of making reservations for hotels (preferable but not necessary)

Requirements

• Utilise basic experience in travel reservations for a hotel group or tour operator to manage availability
• Update client extranets with availability and manage the in-house allocation system
• Enter FIT bookings into reservation systems while handling cancellations and amendments
• Manage and maintain accurate information within client data files
• Support the FIT team and the availability desk
• Demonstrate flexibility by undertaking reasonable tasks requested by the company
• Assist the accounts department in pursuit of late payments if necessary

Company Description

Our client is an independent, family owned UK Inbound Tour Operator that has been arranging bespoke B2B solutions across the UK and Ireland since 1988. They operate as a Business for Good to provide customers with unique travel and event experiences and personal service.