[Hiring] FIT Reservation Manager @RateHawk

Role Description

We're looking for an experienced FIT Reservation Manager to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.

• Partner Engagement: Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings).
• Commercial Offer Creation: Build tailored, competitive commercial proposals based on client needs and specifications.
• Sourcing & Booking: Research, curate, and book accommodation options and additional travel services across global markets.
• Supplier Negotiations: Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers.
• End-to-End Support: Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests).
• Tone of Voice: Ensure every interaction reflects RateHawk’s standards: friendly, confident, accurate, and detail-oriented.

Qualifications

• Industry Background: Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
• Language Proficiency: Upper-Intermediate (B2+) level English and Russian.
• Strong Communication: Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers.
• Thrives Under Pressure: Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently.
• Problem-Solving Mindset: Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.

Benefits

• Remote Work: Work from the comfort of your home!
• Competitive Compensation: Base salary + bonus.
• Dynamic Team: Be part of a young, ambitious, and energetic global team.
• Growth Opportunities: Tackle complex, high-volume tasks that will continuously elevate your professional skills.
• Learning & Development: Continuous support through internal training programs, seminars, and conferences.
• Perks: Corporate discounts on hotels and travel services worldwide.

The Process

• Meeting with HR: A friendly chat with our talent team.
• One-minute Internet Speed Test: Just to make sure your home setup is remote-ready.
• Meeting with the Hiring Manager: A deeper conversation about your background and the role.
• Interview Results!