[Hiring] Field Guide @Wilderness

Role Description

We are looking for an enthusiastic, creative and passionate Field Guide, to provide quality trips and information to guests, in a professional and friendly manner according to Wilderness standards.

This position is based in Camps.

Detailed Responsibilities

• Presenting a good image at all times - this being: efficiency, courtesy, helpfulness, grooming and a good appearance.
• Maintaining the required level of discipline and manner at all times.
• Ensuring that you are abiding by the Company’s code of employment practice and the Namibian Labour Law.
• Achieving the best service possible in the care and comfort of the guest.
• Establishing a welcoming atmosphere and a courteous and reliable standard of service.
• Ensuring a high standard of cleanliness and general upkeep in all areas for which you are responsible.
• Establishing good working relationships with other departments and employees.
• Keeping the manager and supervisor informed of all matters requiring attention.
• Evaluating and following up on repairs and maintenance on all areas for which you are responsible.

These duties are necessary in order to achieve ultimate guest satisfaction.

Qualifications

• Training: WSN level one Guide Training, PDP, First Aid level 1, Divers License.
• Experience: Preferably 6 months previous experience in Guiding.
• Language Skills: Conversational & work-related knowledge of English is essential. Other languages will be an added advantage.

Requirements

• Applying rules of personal and general hygiene.
• Correct use of cleaning agents and chemicals.
• Locating and giving information.
• Guiding skills as stipulated by WSN standards of excellence.
• Proper driving techniques with a Land Rover.
• Basic First Aid.
• Communicating using good interpersonal and selling skills, being able to relate well to guests, peers and superiors.
• Dexterity and the use of equipment and tools.
• Use of firefighting equipment, reporting hazards, lost and found items and dealing with unusual events.
• Ability to follow instructions.
• Working independently with little supervision.
• Be able to use discretion in an unobtrusive manner.
• Ability to work with people.
• To be able and willing to learn.
• Ability to source and utilise information appropriately.
• Ability to work under pressure and changing workloads.
• Adaptability to deal with challenging situations, maintaining calmness at all times.
• Be innovative and creative.
• Use common sense at all times and act accordingly.
• Ability to work as part of a team.
• Honest and responsible.

Personal Attributes

• Knowledge of personal health, hygiene and grooming.
• Understanding of house rules and reporting procedures.
• Familiarity with the layout of the facilities.
• Knowledge of the type of service and activities offered by the establishment.
• Information about Namibian natural history and local tourist attractions.
• Telephone & Radio techniques.
• Knowledge of cleaning equipment, materials and products.
• Ability to assess an area and establish cleaning requirements and procedures.
• Understanding of health, safety and hygiene procedures, regulations and application to the responsible area.
• Guiding techniques and relative knowledge.
• Cost & waste controlling and saving principles.
• Awareness of company standards, code of conduct and policies.
• Familiarity with company training principles.
• Understanding of staff work and leave rosters.
• Knowledge of guest lost property procedure.
• A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303.